- Are you driven to provide incredible customer experiences? Do you love enabling customers to excel in their usage of the product? Are you motivated by coaching your team to be the best they can be? - We need a passionate, people-focused Enablement Manager who thrives in a rapidly growing environment, is comfortable wearing multiple hats on any given day (think coach, editor-in-chief, content designer, and program manager) and can design and implement processes to keep the engine humming. - As a Manager in Customer Enablement at MindTickle, you will partner with Product Management, Customer Success, Professional Services, Support, and Marketing to provide customers with easy-to-use, high-quality, just-in-time educational resources while supporting customer marketing initiatives. Responsibilities: - Manage the technologies and people required to develop, manage and deliver engaging product enablement to our customers - Drive strategic initiatives that make it easy to access our educational services - Continuously assess product enablement needs through direct customer feedback and internal stakeholders and develop proposals for growing our services - Serve as - Chief Editor for the team ensuring that all materials produced by the team meets content and quality objectives and has a consistent voice - Identify and execute infrastructure improvements including optimizing processes for efficiency - Stay up-to-date on the latest happenings in the industry, inspire team members to continuously learn and develop their competencies - Monitor and report out on quality, productivity, and impact metrics - Contribute to content development, logistics, pretty much anything that will help the team be successful as needed Qualifications: - 8-10 years of experience managing customer education in a technology company, preferably SaaS - Experience in instructional design, adult learning principles, learning theory, and technical writing - Experience conducting needs analysis with customers to inform content design - Experience working with enablement platforms and/or Learning Management Systems (LMS) - Familiarity with eLearning authoring tools such as Camtasia and ArticulateFamiliarity with MS Office, G Suite, JIRA, and Slack - Excellent written and oral communication skills - Strong collaboration and problem-solving skills - Excellent project management skills: ability to prioritize, schedule, and meet deadlines - Comfortable working in a fast-paced, rapidly changing environment

Pune

MindTickle - Manager - Customer Enablement 

MindTickle - Manager - Customer Enablement  ,Job Description for MindTickle - Manager - Customer Enablement  in MindTickle in  Pune for (8-10) years of experience. Apply Now!

Job Description for MindTickle - Manager - Customer Enablement  in MindTickle in  Pune for (8-10) years of experience. Apply Now!