Milkbasket - Manager - Learning & Development

L&D Manager

1. Role Summary : L&D Manager will lead the coordination and execution of employee training for Supply Chain and Field Sales team (associate & Managerial staff). The role will be responsible for executing learning requirements of existing and new hires (associate/3PL and Managerial staff) for each geography and ensure adherence to training mandates on new programs and refresher trainings. The incumbent will also be responsible for developing digital training infrastructure for training at scale and speed.

2. Key Responsibilities :

- Develop standard training materials capturing all processes within Operations & Field Sales team.

- Manage the entire content library (existing and new), ensure standardization by engaging with vendors. Customize and adapt training content/programs to meet regional/Hub level needs.

- Ensure completion of all new processes launch training and refresher training across all locations by partnering with regional/hub leadership.

- Track compliance to training programs on an ongoing basis.

- Responsible for complete new-hire training for Hub Operations & City sales teams utilizing hybrid mode of delivery (facilitator led training, & online learning modules).

- Ensure learning resources are readily available, and accessible to all new joinees.

- Identify and develop training POCs (Learning Gurus/Buddy) through Train the Trainer (TAT) programs.

- Build a system of regular certification for POCs through skill verification.

- Partner with operations leadership across all regions to identify training or skill development needs, including Managerial technical or behavioral training, and implement corresponding programs to fill the gap.

- Continuously analyze and understand training data to suggest improvements for capability building for FC workforce.