Delivery Operations Manager Responsibilities: - The Delivery Operations Manager will oversee all aspects of Pick, Pack, and Delivery Operations and will be responsible for overall metrics related to it. - The metrics include overall refund percentage, timely completion of deliveries, and customer escalations. - The individual will manage a team of Pick-Pack and Last Mile Delivery AM/DM. Key Focus Areas: Delivery Night Operations: - Take overall responsibility of metrics related to Delivery Night Operations which include Pick & Pack Operations, and Last Mile Delivery. - Ensure that respective AM/DM meet their respective targets and overall metrics is met. - Closely monitor Hub cost tracker related to Delivery Night Operations and ensure accurate tracking. - Properly monitor all customer escalations related to Delivery Night Operations and make proactive efforts to minimize them. - Manage all stakeholders (Inventory, Fresh & Vegetables, HR) responsible for smooth operations. Additional Responsibilities: - Oversee manpower planning for efficient utilization of resources for Night operations. - Assets and manpower (Full Timers, and Part Timers) planning for capacity expansion of existing Hub. - Oversee requirements of new cluster or society launces and ensure overall customer satisfaction of new users. Experience: Over 4 years of prior experience in Delivery Operations or Warehouse Management and a total experience of 5-8 years in Warehouse Management, E-commerce Fulfilment, or similar role in operations preferably in fast-growing start-up, manufacturing, or service setup. Knowledge and Skills: - Excellent knowledge of data analysis - Excellent interpersonal and communication skills - Exceptional organizational and multi-tasking skills - Data-driven with strong analytical skills - Experience of developing and maintaining key stakeholder relations Leadership/Managerial Attributes: Managed Hub operations with 100+ manpower in prior roles

Ludhiana

Mumbai

Punjab

Milkbasket - Manager - Delivery Operations 

Milkbasket - Manager - Delivery Operations  ,Job Description for Milkbasket - Manager - Delivery Operations  in Milkbasket in  Ludhiana Mumbai Punjab for (4-10) years of experience. Apply Now!

Job Description for Milkbasket - Manager - Delivery Operations  in Milkbasket in  Ludhiana Mumbai Punjab for (4-10) years of experience. Apply Now!