Microland - Technology Manager - Network & Security

Technology Manager - Network & Security

- Networks : Experience with IP networking, switching and routing along with deep packet analysis using tools for Routers, Switches, WLAN, WAN optimisers etc. Thorough understanding of switching and routing protocols especially Cisco products

- Security : Experience with Security products and devices - Firewall, Proxy, VPN,IPS/IDS etc. including security incident response process and procedures and information security best practices.

- Firewall/PIX / ASA/Checkpoint/Juniper - Configure & Verify Firewalls, hardware and software operation using all commands. Strong knowledge on all functionalities of PIX/ASA.

- Proxies : Troubleshoot hardware and software operation. Strong knowledge on all data flow. Should understand the business security policy.

- Voice Infra : Experience with Contact centers - Avaya and VOIP technologies

- Systems : Knowledge and hands-on experience on Server Hardware - Multiple Vendors, Remote Management Tools, Software & Hardware Raid, OS mgmt.

- Exchange Messaging Management : Working knowledge of Exchange, Installation & configuration, Administration, Knowledge of Exchange Disaster Recovery, Knowledge of IronPort/Mimesweeper (any email relay server)

- Clustering : Working knowledge on Clusters, NLBs, Installation & troubleshooting hardware requirements for clusters & Knowledge of Cluster Directory.

- Active Directory : Working knowledge of active directory, user administration and management, FSMO Roles and knowledge of AD replication.

- Backup/Recovery : Working knowledge on Setup and Configuration of native & 3rd party backup management tools. Define Policy, Storage unit, Backup Pool, Retention. Knowledge on difference between Master & Media Server, Technical understanding of backup and restore type

- Antivirus & Anti-spam : Working knowledge of native & 3rd party antivirus management tools, Virus definitions/signature update, etc. Knowledge about Virus, spam, Trojans, spyware

- Mobility Server - Active Sync Client : Working knowledge of Mobility servers/device software. In-depth understanding message flow

Roles and Responsibilities :

- Customer Management : Participate Program Performance Reviews, Drive Proactive Service Improvement plans, Identify new business opportunities through technology optimization/ advances, Technology SPOC for all new opportunities

- Escalations and Communications : Review and Publish RCA, Communication on Process and Technology Changes, Responsible for Managing Critical Issues, Ensure that critical issues are not repeated through proactive technology solutions

- Reporting : Reviewing and Publishing SOP, FMEA & KB, Problem management metrics

People Management :

- Ensure building of the Technical capability of the team, guide and mentor,

- Review technical and process assessment ratings,

- Responsible for KRA setting, Performance management & career planning for direct reports, Participation in operational or functional interviews (Organization wide)