Communication Coach - Learning & Development  Role responsibilities :  Training & Development :   - Work onSoft Skills training related aspects - Need identification, solutioning and facilitate Soft Skills, Communication trainings   - Design and Implement quarterly / annual - soft skills, training calendar  - Review the existing content at defined intervals and come up with proposed changes  - Work onSoft Skills assessments and ability to make changes and align to program metrics   Communication Floor Coaching And Feedback :  - Train project teams on Grammar, Pronunciation, Culture, Customer Service and other aspects of Soft Skills and Communication skills  - Audit calls/ emails/ chats of associates on floor and follow-up it up with implementable feedback on a regular basis   - Conduct focused, audit outcome based 1 X 1 feedback and coaching sessions  - Draw up individual& Program level coaching plan based on audit findings  - Maintain individual scorecards for the team   - Be a part of calibration sessions with the team and ops and get calibrated on soft skills, communication standards / framework.   Data management and Reports :  - Publish Coaching score cards to businesses every month  - Maintain data integrity at all times and ensure accuracy of data   - New Joiner related data and weekly, monthly, quarterly and annual data to be maintained accurately and reports to be published as per business need.   Key Competencies required :  Communication : Delivers information effectively in a variety of formats including email, analytical reports and decision making documents. Understand the views of others. Can communicate assertively and give bad news as well. Ability to communicate with external vendors and get work done. Very good inter and intra personal skills  Planning & Organizing : Establishes priorities that address the details and timelines needed to achieve the intended results; Is flexible and utilizes resources. Able to identify critical path and plan for meeting the same  Customer & Business orientation : Understands customer needs and displays commitment towards meeting them. Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers. Has sound understanding of the customer's business and can communicate suggestions to the customer. Understands business impact of process to customer. Responds to customers' needs, questions and concerns in an accurate, effective, and timely manner. Effectively and professionally works with upset customers, solving their problems  Result orientation & accountability : Works as per project plans to ensure the timely delivery of outcome; Shows persistence in overcoming obstacles; Sets daily, weekly, monthly, quarterly and annual goals, creating specific plans to meet them; Evaluates positive and negative alternatives within time and resource constraints  Subject Matter Expertise : Excellent communication skills. Expertise in English language, V&A & Grammar, Co-ordination skills  Team Work : Ability to work as a team and demonstrate good team player skills. Should be ready to stand-in for other team members in case of a need.   Educational Qualification& years of experience  - Any Degree / Post Graduation (regular). MBA (HR) preferable  - Minimum of 3 years of relevant experience

Bangalore

Microland - Communication Coach - Learning & Development 

Microland - Communication Coach - Learning & Development  ,Job Description for Microland - Communication Coach - Learning & Development  in Microland in  Bangalore for (3-7) years of experience. Apply Now!

Job Description for Microland - Communication Coach - Learning & Development  in Microland in  Bangalore for (3-7) years of experience. Apply Now!