Microland - Asset Manager - Hardware - Break Fix

Asset Manager - Hardware (Break -fix)

Skill Description :

Technology Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software & Hardware Raid, Clear network fundamentals & topology

Spare inventory life cycle

- Planning of spares (IT hardware full & component level) requirement based on failure analysis, distance between supply hub and installation base, installed population, business criticality of the installation, other risks

- Planning of distribution & stocking

- Repair vs procure cost based decisions

- Identify effective (cost, time, safety) means of movement of materials between hub, repair vendor, support base, locations etc

- Identify, assess, engage, review, improve support / repair vendor network to support the above

- Book keeping of stock

- Organize and manage stocking & stacking in ware houses and other storage locations

- Protection measures (insurance, other safety measures)

- Improving the documentation accuracy, ease, data integrity (by leveraging respective organizations)

- Audit and reconciliations

- MIS & reporting

- Knowledge on Macro is a Must

- ITIL certified is Must

- ITIL

Responsibility Area Activities : List of activities performed within each responsibility area

Operations :

- Planning of spares (IT hardware full & component level) requirement based on failure analysis, distance between supply hub and installation base, installed population, business criticality of the installation, other risks

- Planning of distribution & stocking

- Repair vs procure cost based decisions

- Identify effective (cost, time, safety) means of movement of materials between hub, repair vendor, support base, locations etc

- Identify, assess, engage, review, improve support / repair vendor network to support the above

- Book keeping of stock

- Organize and manage stocking & stacking in ware houses and other storage locations

- Protection measures (insurance, other safety measures)

- Improving the documentation - accuracy, ease, data integrity (by leveraging respective organizations)

- Audit and reconciliations

MIS & reporting :

Key Result Areas :

- Perspective KRAs

- Financial Costs, budgets

- Improve the earning per device ratio.

- Business support Service level management aligned to end business contracts

- Customer Customer Satisfaction (internal & external)

- Process Ensuring 100 % tracking of assets / spares, Proactively improve the Audit Results, Ensure zero Noncompliance with respect to book vs actual

- People Reducing Attrition rate, Productivity, training and growth perspective, ESAT