Key Roles & Responsibilities: - Lead highly energetic customer focused young team of 20-25 resources. You will lead Team Leaders and Individual contributors working on Enterprise customers. - You will recruit and attract high potential individual into the team. - Measure Effectiveness of Customer Success by defining operational metrics of the team, establishing system for tracking metrics. You will also expose metrics to executive team - Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges. - Manage and train your team to develop delivery plans that maximize the customer experience and achieve higher product adoption, customer satisfaction, and overall health scores. - Manage Customer Success Activities and outcomes - Onboarding, Training, adoption, Renewals, upsell. - Spot opportunities for improvements to the product and work with the product team to drive and implement them. Desired Skills: - Experience and passion in the customer service or CX space - At least 10 years' experience working in a Customer Success, Account Management role - Experience with Enterprise market customers in a fast-paced SaaS environment - A passion for teamwork and collaboration - you'll be working with multiple teams on a regular basis (Sales, Support, Product) - Exceptional verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally About Meritto: Meritto (Formerly NoPaperForms) is India's largest and most advanced SaaS-based Enrolment Automation Platform on a mission to empower the education ecosystem by building the "Digital Backbone of Education Institutions". We are one of the fastest-growing organizations in the B2B SaaS education technology sector. A vertically focused platform, Meritto, today is the de-facto choice for anyone in education looking to scale, be it K-12 or Preschools, Higher Education to Online Degree Programmes, Coaching& Training Institutes to EdTech, Study Abroad Consultants to Leading Exams & Assessments. Our culture is egalitarian, challenging, and meritocratic. In the last 6 years of our journey, we have made two acquisitions and currently have two product lines: 1. Unified Enrolment SaaS - Meritto (Formerly NoPaperForms): Comprehensive Enrolment Automation Platform enabling educational organizations to Attract, Engage, and Grow their enrolments 2. Unified Payment Stack - Collexo: Collexo brings together everything you need to make your Fee Collection Easier, Faster, and Secure. Meritto is one of the most highly awarded startups, winning the likes of: - Deloitte Technology Fast 50 (ranked as 15th fastest growing tech company in India) - NASSCOM Emerge 50 (category: SaaS) - HolonIQ India & South Asia EdTech 100 - IDA Startup of the Year

Gurgaon/Gurugram

Meritto - Senior Manager - Customer Success 

Meritto - Senior Manager - Customer Success  ,Job Description for Meritto - Senior Manager - Customer Success  in Meritto in  Gurgaon/Gurugram for (10-12) years of experience. Apply Now!

Job Description for Meritto - Senior Manager - Customer Success  in Meritto in  Gurgaon/Gurugram for (10-12) years of experience. Apply Now!