Meritto - Manager - Implementation/Onboarding & Delivery

Job Responsibilities:

As a Manager Operations, one will be responsible for managing, scaling and streamlining operations teams and processes of the company. Candidates should have a strong understanding of technical vernacular and depth understanding of the product in order to effectively handle the business operation team that may include any or all the below:

- Customer Onboarding - Enterprise SaaS

- Product operations

- Customer Support

- Data Operations

A Manager Operations plays a major role in hiring, training and mentoring technology operations, support and other business Operation teams in the organization, and remains in charge of implementing policies within internal teams to establish a level of quality delivery and services.

We promise to offer a lot of challenges, and opportunities to learn & grow at a fast-paced environment.

Key Roles & Responsibilities:

- Overseeing daily business operations and teams

- Ensure the overall delivery and quality of the unit's offerings to customers.

- Process management - responsible for management and scale of overall operations

- Team Management and people management - lead various operations and support teams, train them for best outcome

- Ensure the development of key performance goals for functions and direct reports.

- Work cross-functionally with Customer Success, Product & other teams to ensure Customer Delight

Desired Candidate Profile:

- Should be extremely comfortable in the fast-paced, high-growth startup environment

- Excellent multitasking and project management skills

- Well-organized, with high attention to detail and the ability to prioritize.

- Degree in Computer Science/IT (B.tech/B.E/BCA) is preferred.

- 5-7 years of relevant work experience required preferably in customer onboarding - enterprise SaaS, product operations/education domain/ SaaS-based organizations