Meritto - General Manager - Product Implementation & Client Onboarding

Job Responsibilities:

- As a General Manager Operations, one will be responsible for managing , scaling and streamlining operations teams and processes of the company. Candidates should have a strong understanding of technical vernacular and depth understanding of the product in order to effectively handle the business operation team that includes technology operations, product operations, support, data operations etc.

- A General Manager Operations plays a major role in hiring, training and mentoring technology operations, support and other business Operation teams in the organization, and remains in charge of implementing policies within internal teams to establish a level of quality delivery and services.

We promise to offer a lot of challenges, opportunities to learn & grow at a fast-paced environment.

Key Roles & Responsibilities:

- Should be extremely comfortable in the fast-paced, high-growth startup environment.

- Excellent multitasking and project management skills

- Well-organized, with high attention to detail and the ability to prioritize.

- Overseeing daily business operations and teams

- Ensure the overall delivery and quality of the unit's offerings to customers.

- Process management - responsible for management and scale of overall operations

- Team Management and people management - lead various operations and support teams, train them for best outcome

- Ensure the development of key performance goals for functions and direct reports.

- Work cross-functionally with Customer Success, Product & other teams to ensure Customer Delight

Desired Candidate Profile:

- Degree in Computer Science/IT (B.Tech/B.E/BCA) and Master in computers or Business Administration

- 6+ years of relevant working experience required preferably in product operations/education domain/ SaaS-based organisations.

- Experience with product Implementation and Client Onboarding

About Meritto (formerly NoPaperForms):

Meritto is the Operating System for Student Recruitment and Enrollment, empowering educational organizations worldwide. On average, the company facilitates 1 billion student engagements, processes 100 million student inquiries, and manages 5 million applications each year. The platform is utilized by 50,000 business users across various job functions and is trusted by over 1,000 educational organizations globally.

- Overseeing daily business operations and teams

- Ensure the overall delivery and quality of the unit's offerings to customers.

- Process management - responsible for management and scale of overall operations

- Team Management and people management - lead various operations and support teams, train them for best outcome

- Ensure the development of key performance goals for functions and direct reports.

- Work cross-functionally with Customer Success, Product & other teams to ensure Customer Delight

- Should be extremely comfortable in the fast-paced, high-growth startup environment.

- Excellent multitasking and project management skills

- Well-organized, with high attention to detail and the ability to prioritize.