Posted By

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Neha Sikri

Associate - Talent Acquisition at Meritto

Last Login: 23 May 2024

Job Views:  
680
Applications:  218
Recruiter Actions:  29

Posted in

IT & Systems

Job Code

1376894

Meritto - Customer Success Role - SaaS

2 - 7 Years.Gurgaon/Gurugram/Kolkata/Ahmedabad/Bangalore/Chennai
Posted 3 months ago
Posted 3 months ago

Position Overview :

- Proactively engage with customers right from the time of inception throughout the entire life-cycle of the customer which includes strategic and tactical guidance, client on-boarding, usage tracking, consultancy, training, meetings, workshop, upsell and renewal you must have high levels of self-motivation, excellent relationship management and the ability to communicate with both technical and business stakeholders. We promise to offer a lot of challenges, opportunities to learn & grow at a fast-paced environment.

Following is a detailed description of the Job role :


Key Roles & Responsibilities :

- Gather requirements from clients, Suggest Product Solutions, coordinate with other teams to ensure seamless Implementation

- Frequent traveling at client locations for product training, and adoption purposes

- Have deep product knowledge of all product lines. Ability to showcase product demos and work out solutions for business use cases using best product fit.

- Work with internal cross-functional teams (Product, Sales, Marketing, Product Marketing, Finance, support, etc.) to ensure customer issues/ solutions are addressed

- Review ongoing product usage, account health, risk assessment, industry trends, customer trends, and competitor landscapes; Identity upsell/cross-sell opportunities,

- Provide actionable insights to decision-makers to influence strategy and performance - Ability to effectively prioritize and execute tasks in a fast-paced environment

- Manage overall customer success to ensure high retention and renewal rate.

- Act as a bridge between the company and the client.

Desired Candidate Profile :

- Should be highly comfortable in the fast-paced, high-growth startup environment

- Excellent written and verbal communication skills. Excellent interpersonal skills to interact with the clients.

- Ability to quickly gain the clients' trust, demonstrate ownership for the clients' issue, problem-solving skills.

- Proficiency in Excel and report generation.

Eligibility Criteria :

1. Post-Graduation (MBA/PGDM) preferred.

2. Mandatory degree in Computer Science/IT (B.Tech/B.E/BCA/MCA).

3. 2+ years of relevant working experience required preferably in digital marketing/education domain/SaaS-based organizations.

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Posted By

user_img

Neha Sikri

Associate - Talent Acquisition at Meritto

Last Login: 23 May 2024

Job Views:  
680
Applications:  218
Recruiter Actions:  29

Posted in

IT & Systems

Job Code

1376894

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