Mercados EMI - Senior Analyst - Policy & Advisory

- The detailed set of expectations from the role:

Commercial Performance Review:

- Monitor and review the commercial performance of business units (divisions, circles, zones) to meet operational and commercial targets, including AT&C loss reduction and ACS-ARR gap, as committed under distribution schemes like UDAY and RDSS.

- Prepare Management Information System (MIS) formats and weekly performance reports for business units to enable effective review by MeECL/MePDCL management.

Billing Efficiency Improvement:

- Develop strategies to improve billing efficiency, including evaluating the performance of billing agencies/agents, revising meter route plans, and implementing billing under smart metering/prepaid metering systems.

- Analyze billing coverage at the business unit level and devise strategies to enhance billing coverage.

Collection Efficiency Improvement:

- Formulate strategies to improve collection efficiency, such as deploying collection agencies, implementing collection under smart metering/prepaid metering, and strategizing to increase collection coverage.

- Conduct customer segmentation analysis to optimize collection efforts and identify areas for improvement.

Customer Segmentation Analysis:

- Analyze customer segmentation data to enhance billing and collection efforts, addressing issues like low load factor billing, insufficient billing coverage, door lock/average/provisional billing cases, and strategic meter replacement.

Communication Strategies:

- Collaborate with utility teams to develop effective communication strategies based on consumer behavior, cultural factors, and paying capacity to enhance metering, billing, and collection processes.

Coordination and Consultation:

- Coordinate with other consultants working on distribution sector schemes (e.g., RDSS, UDAY) to ensure seamless integration of efforts.

Standardized Commercial Procedures:

- Review existing commercial procedures and processes, and develop standardized procedures incorporating industry best practices and latest technologies to optimize revenue and reduce customer complaints.

- Evaluate and optimize connection management, meter reading, billing & bill distribution, arrear recovery, collection management, theft detection & recovery, and other relevant processes.

Institutional Mechanisms:

- Propose institutional mechanisms to enhance metering, billing, and collection, such as establishing new business units, introducing new cells/departments, deploying Women Self-Help Groups (WSHGs), leveraging customer service cells, exploring public-private partnership initiatives, and other innovative approaches.

Other Operational and Commercial Matters:

- Provide suggestions and expertise on improving the operational and commercial performance of the Discom.

Standardized Information Flow:

- Devise and standardize formats for critical information flow related to the tasks to ensure efficient and consistent communication within the organization.