Meesho - Senior Manager - Experience & Retention - IIT/NIT/BITS/IIM/FMS/MDI/XLRI

About the Team

Grocery has the biggest share of the overall retail spend in India and is projected to be an $800B market in 2024-25, of which the majority contribution comes from non-Metro cities. The grocery market in Metro has become crowded with a lot of players trying to solve the supply chain but the higher cost of logistics restricts these players to disrupt the lower tier cities.

At Meesho Grocery , we are building the most cost-effective distribution channel to disrupt the grocery market in lower tier (non-Metro) cities of India which is currently dominated by offline players. We are onto the journey of creating a hyperlocal marketplace for grocery and solving the intermediate inefficiencies in the distribution system. Superstore is a mini start-up within Meesho with a completely different supply chain and modus operandi. We are a bunch of high-energy enthusiasts working towards creating something cool and something big.

About the Role

We are looking for a strong, independent, and innovative problem solver to join as a Senior Manager in the Experience & Retention team. Youll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation on improving customer experience and driving higher platform retention. Youll get complete autonomy in terms of team and processes that you would want to set up. Youll also be responsible for shaping up the right solutions in coordination with the product team in case your solution requires tech interventions.

What you will do

- Manage end-to-end process of strategic planning, improve operating systems of the org

- Engage with internal stakeholders like cross functional teams, Meesho Leadership, etc. to present review docs and presentations

- Work closely with Product team to create product roadmap and solutions

- Manage a large strategy team of managers and assistant managers

- Identify key problems, set priorities, and come up with solutions to drive implementation in different types of projects

What you will need

- B.Tech/MBA full time from Tier 1 colleges

- 4-6 years of overall experience, with at least 2 years of experience in Management consulting/

Strategy & Ops/startup tech companies (preferably with E-commerce background)

- Someone who can handle both strategy formulation and implementation

- Excellent analytical and problem-solving skills; high sense of ownership

- Solid project management skills:ability to lead, collaborate with cross-functional partners

- Prioritize high impact activities, and work on complex projects

- Strong growth track record in the past professional career

- Proven leadership skills with a managerial experience of minimum 2 years

- Outstanding written, oral Communication skills and organizational ability

YOUR TOTAL REWARDS AT MEESHO

At MEESHO, we are focused on creating a high impact and high performance working culture where we value the contribution of each individual. We are a highly People Centric organisation and Employee Experience (eNPS) is a key focus area for us. We enable the growth of our internal talent by providing a range of experiences and opportunities that help you to achieve your career and personal goals and enable you to live a healthy and balanced life, with our intense focus on employee wellbeing. Your Total Rewards go much beyond your pay and here is what it entails:

People Centric Work Culture where we Hire & Grow Exceptional Talent Our 11 guiding principles or "Mantras" are inherent to our ways of working at Meesho. At Meesho, recognition, evaluation, growth or talent discussion of any kind is linked to the Mantras (each of them). Some of the day to day activities (rituals) that reflect some of our Mantras are Team Reflections, Kudos, Listen or DieOur culture enables people to thrive and excel through extensive focus on career development initiatives like Individual Development plans, Mentorship & coaching, Internal Mobility Program (IJP), Talent Reviews, Continuous Performance Management and feedback, Regular manager conversations, Learning & Development reimbursements & access to learning portals.

Market leading Compensation: We offer both cash and equity based compensation depending on various factors including your level of experience, knowledge and skills and the role being offered to you.

MeeCare: Employee Benefits at Meesho In addition to a competitive base pay, we provide all Meeshoites with a comprehensive set of people centric Employee Benefits, under Meeshos MeeCare Program. MeeCare focuses on holistic wellbeing of Meesho employees, and consists of benefits and policies in the spheres of physical, mental, financial and social wellness - which are industry leading and specifically designed to meet the varying needs of our employees:

Medical Insurance Benefits: Group Mediclaim for employee, parents, kids and spouse including LGBTQIA+ & Live-in partners with additional Top up option, Personal Accident Insurance and Term Life Insurance

Health & Wellness Benefits: MeeCare program focusing on physical, mental, social and financial wellness, dedicated Employee Assistance Program (EAP) which includes 24x7 counselling support & Telehealth, Wellness Events, Health Checkups, Vision care, Dental Consultations, Discounted Medicines & discounted gym memberships, OPD Program, Access to Advanced Medical Screenings

Work Life Balance Support Benefits: Hybrid working, Annual holidays, Earned & Casual Leaves, Reset and Recharge Leaves, Wedding leaves, Study leaves, Pet Adoption leaves, Infinite Wellness leaves for critical illnesses, Flexible Working

Parental Support Benefits: Gender Neutral Caregiver Support Leaves, Day Care Program, Child Adoption Assistance & Prenatal care leaves

Retirement Benefits: Provident Fund & Voluntary Provident Fund Contribution, National Pension Scheme and Gratuity

Learning & Development Benefits: Individual Budget for Capability enhancement & learning, Access to MYAcademy learning portals, Corporate library

Employee Delight: Gratitude for stretched work, personalised gifts, engagement & fun at work

Other Benefits: Salary Advance Support, Relocation Support, Car Lease, Flexible Benefits Plan for tax reimbursement, Recognition rewards

Note: For your candidature to be considered on this job, you need to apply necessarily on the redirected career page of the company as well.