Meesho - Manager - Corporate Trainer

About Us

Meesho is creating the next big e-commerce distribution channel via homepreneurs selling on WhatsApp, Facebook and Instagram. Meesho's network is 20,000+ homepreneurs strong across 150+ cities in India. Meesho is a Y Combinator S16 startup and Series A funded by top VC in India.

What we are looking for

-Identify training needs and plan refresher trainings. Drive Bottom Quartile Management.

- Track post training/refresher efficacy.

- Should be a facilitator for any new product launch or ad-hoc training requirements

- Communicate with various departments within the partner org in related to trainings,refreshers, update management

- Drive Knowledgebase usage to improve/ensure accuracy of information provided to customers at the partner site.

- Liaise with spocs for clarification required at Partner

- Conduct monthly knowledge assessments at partner knowledge

- Partner to follow stringent audit process at a champion level

- Conduct frequent calibrations are conducted and ensure partner is well calibrated

- Hygiene checks on call disconnections, long AHT, coupon

- Need to collate process improvement ideas and share with stakeholders in a timely manner

- Ensure proactive alerts on process deviations and issues at partner center

- Work very closely with the partner to bridge process gaps and improve the process.