Meesho - Director - Warehousing As A Service - WaaS - Consolidation

About the Team

You will be joining the Fulfillment and Experience (F&E) team at Meesho working on enabling Meesho entrepreneurs deliver a world-class experience to their customers. As one of the prime movers in the e-commerce logistics ecosystem, the F&E team are solving industry-defining problems at scale that few startups can offer globally.

About the Role

As Director - WaaS (Warehousing-as-a-service), Consolidation, you will be leading the scale-up of two of the biggest levers to move user experience and cost-to-serve on the platform. You will be a key stakeholder in shaping the Fulfillment and Experience org at Meesho, which is responsible for delivering the right post-order experience to all of our 100M+ users - including order fulfillment, user and seller support, weeding out fraudulent players - along with innovating levers to reduce cost-to-serve for the most price-sensitive e-Commerce buyers in the country.

Your key responsibilities will be to maximize platform NMV growth (realizable through WaaS) and cost reduction through supply chain innovations like marketplace-led consolidation of customer orders across sellers. You will also own the overall P&L of these two charters as their goodness to the platform is expected to be self-funded (e.g. by levying warehousing processing fee to sellers). You will have complete autonomy to deliver these results via all related levers - team building, process implementation, and product & tech interventions, where you will interface with the tech leadership to define priorities.

What you will do

WaaS:

- Own overall platform NMV growth from WaaS including seller acquisition, activation and retention, NMV uptick per impacted customer, operational excellence at 3P warehouses, and overall platform PnL

- Develop a thorough understanding of the value proposition, seller pain points, and concerns in the current construct

- Drive seller acquisition, activation and retention programs in a scalable manner - tailored to Meeshos fragmented 1.5L + monthly active seller base

- Ensure great customer experience via low prices, high fulfillment speed and quality-related levers

- Drive launches and performance management of 3P warehouses processing Meesho sellers inventory

- Build a selection strategy and plan to ensure WaaS PnL overall is accretive to the platform

- Develop Data science-powered forecasting models to maximize WaaS-eligible sellers and products

Consolidation:

- Own platform cost reduction by consolidating orders from different sellers to the same user address in a drop-shipping model, while ensuring neutral-to-accretive NMV impact to the platform

- Innovate the right Network, Facility and Process design to minimize speed delay due to consolidation

- Drive seller adherence to defined process flows by ensuring the right fly-wheel to drive their incentives

- Drive launches and process excellence at 3P Consolidation centers in order to maximize realized vs planned consolidation

- Ensure great customer experience via lower price, quality checks, minimizing impact on fulfillment speed and inspiring trust on Consolidation center-dispatched orders

- Innovate demand-side (platform discovery, ranking etc.) levers that can maximize orders eligible for consolidation and unbundling price benefits to the customer

General:

- Build and mentor a high potential team who will independently drive business agendas

- Build an ambitious scale-up plan for the next 12-18 months across charters

- Define a granular Control Tower metrics and daily/ weekly / monthly monitoring to track progress Develop a thorough understanding of the platform ranking, discovery, seller and customer behavior, and existing pain points

- Provide the highest level of customer satisfaction and monitor the key metrics across both the buyers and sellers

- Drive continuous problem discovery

What you will need

- Bachelors in Tech or Masters in Management and 6-12 years of experience in relevant fields

- 2-3 years of experience in Strategy consulting/Implementation consulting

- Experience working in tech startups (e-commerce, b2b commerce etc.) will be added advantage

- Strong problem discovery to break down 10x opportunities

- Ruthless prioritization skills between immediate, medium and long term goals

- Experience working across different teams and delivering projects successfully

YOUR TOTAL REWARDS AT MEESHO

At MEESHO, we are focused on creating a high impact and high performance working culture where we value the contribution of each individual. We are a highly People Centric organisation and Employee Experience (eNPS) is a key focus area for us. We enable the growth of our internal talent by providing a range of experiences and opportunities that help you to achieve your career and personal goals and enable you to live a healthy and balanced life, with our intense focus on employee wellbeing. Your Total Rewards go much beyond your pay and here is what it entails:

People Centric Work Culture where we Hire & Grow Exceptional Talent Our 11 guiding principles or "Mantras" are inherent to our ways of working at Meesho. At Meesho, recognition, evaluation, growth or talent discussion of any kind is linked to the Mantras (each of them). Some of the day to day activities (rituals) that reflect some of our Mantras are Team Reflections, Kudos, Listen or DieOur culture enables people to thrive and excel through extensive focus on career development initiatives like Individual Development plans, Mentorship & coaching, Internal Mobility Program (IJP), Talent Reviews, Continuous Performance Management and feedback, Regular manager conversations, Learning & Development reimbursements & access to learning portals.

Market leading Compensation: We offer both cash and equity based compensation depending on various factors including your level of experience, knowledge and skills and the role being offered to you.

MeeCare: Employee Benefits at Meesho In addition to a competitive base pay, we provide all Meeshoites with a comprehensive set of people centric Employee Benefits, under Meeshos MeeCare Program. MeeCare focuses on holistic wellbeing of Meesho employees, and consists of benefits and policies in the spheres of physical, mental, financial and social wellness - which are industry leading and specifically designed to meet the varying needs of our employees:

Medical Insurance Benefits: Group Mediclaim for employee, parents, kids and spouse including LGBTQIA+ & Live-in partners with additional Top up option, Personal Accident Insurance and Term Life Insurance

Health & Wellness Benefits: MeeCare program focusing on physical, mental, social and financial wellness, dedicated Employee Assistance Program (EAP) which includes 24x7 counselling support & Telehealth, Wellness Events, Health Checkups, Vision care, Dental Consultations, Discounted Medicines & discounted gym memberships, OPD Program, Access to Advanced Medical Screenings

Work Life Balance Support Benefits: Hybrid working, Annual holidays, Earned & Casual Leaves, Reset and Recharge Leaves, Wedding leaves, Study leaves, Pet Adoption leaves, Infinite Wellness leaves for critical illnesses, Flexible Working

Parental Support Benefits: Gender Neutral Caregiver Support Leaves, Day Care Program, Child Adoption Assistance & Prenatal care leaves

Retirement Benefits: Provident Fund & Voluntary Provident Fund Contribution, National Pension Scheme and Gratuity

Learning & Development Benefits: Individual Budget for Capability enhancement & learning, Access to MYAcademy learning portals, Corporate library

Employee Delight: Gratitude for stretched work, personalised gifts, engagement & fun at work

Other Benefits: Salary Advance Support, Relocation Support, Car Lease, Flexible Benefits Plan for tax reimbursement, Recognition rewards

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