Meesho - Associate Program Manager - Customer Experience

About the Team:

Meesho Grocery aims to revolutionize the way India shops for Grocery and towards that aim, we want to enable the lowest cost distribution for all daily needs. Grocery has the biggest share of the overall retail spend in India and is projected to be a $800B market in 2024, of which the majority contribution comes from non-metro cities. The grocery market in Metro and Tier 1 has many players trying to solve the supply chain but the higher cost of supply chain restricts these players from disrupting the lower tier cities.

At Meesho Grocery, we are building the most cost-effective distribution channel to disrupt the grocery market. This is exciting as 100Mn+ users transact with Meesho on a regular basis and are looking for more value alternatives on their grocery spends, which amounts to half of their total spends in a month! Meesho Grocery is an early stage, mini start-up within Meesho with a completely different supply chain and modus operandi. We are a bunch of high energy enthusiasts working towards creating something cool and something big. You will be having an end-to-end view of the entire user experience and retention, zero-to-one projects and challenging problem statements.

We focus on personal growth and fun at work just as much as we do on working hard. That is why we have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and prompt rewards and recognitions.

About the Role:

This role is an amalgamation of strategy, program management and process excellence. The role will drive problem discovery of next big bets to improve customer retention through industry benchmarking, trends study & data analytics, field visits and customer interactions.

The incumbent of this role is also expected to solve the 10X problems and create a goal post for achievement across the teams. Apart from strategic projects, the incumbent will also critically evaluate the current processes and recommend long term solutions on process redesign

Note: For your candidature to be considered on this job, you need to apply necessarily on the redirected career page of the company as well.