- This role is designed to facilitate high demanding, fast-paced last mile operations of delivery of health care services in an e-commerce environment. This role will play a pivotal part in ensuring success of the company's commitment to its customers. Ability to adapt, drive change and deploy new solutions are essentials. Working closely with Procurement, First Mile Operations, Customer - Support, Finance and Marketing teams, the role is expected to drive operational efficiencies and deploy new processes, models, and programs aimed at improving key performance metrics around overall service levels and end-to-end order processing. - Role is expected to have a hands-on approach and ability to mix strategy to facilitate change and achieve short and long-term goals. - Ability to build and manage partnerships will be a key aspect. Candidate with excellent communication skills, detail oriented approach, passion towards customer service and experience in managing big teams (both internal and external) to drive operations will be preferred. Key Responsibilities :&nbsp; - Enable last mile services in line with the business needs both in a B2B and B2C environments - Provide leadership to the Last Mile operations across the country - Drive and own the productivity and performance accuracy in operations - Develop or improve processes to scale up performance metrics and to drive cost efficiencies - Plan, Execute, Analyse and Improve Last Mile operations to achieve required productivity and performance metrics - Identify risks and issues for effective resolution ensuring no impact to service levels - Implement and manage 3PLs where applicable - Collaborate with internal stakeholders - sales &amp; marketing, procurement, customer support, product and finance teams to ensure internal processes/expectations are satisfied Other Requirements :&nbsp; - Bachelor's or Master's degree in related field - 5 to 8 years of experience in an E-commerce operations environment with a minimum of 4 years' experience in a Manager level role at regional level with proven advancement and increasing levels of responsibility - Passion to deliver a delightful customer experience Job Knowledge/Skills:&nbsp; - Ability to understand key metrics, analyse and conclude actions required for process improvements and operational efficiencies; Business and Financial planning experience is preferred - Ability to develop, test and execute ideas to improve customer experience and operational efficiencies with attention to details - Ability to build strong relationships with partners and vendors. Enforce KPIs and nimprove SOPs - Ability to handle the fast paced and changing priorities with required urgency - Managing escalations and crisis with exceptional problem-solving skills

Bangalore

Medlife - Senior Manager - Last Mile Supply Chain Management 

Medlife - Senior Manager - Last Mile Supply Chain Management  ,Job Description for Medlife - Senior Manager - Last Mile Supply Chain Management  in Medlife.com in  Bangalore for (5-8) years of experience. Apply Now!

Job Description for Medlife - Senior Manager - Last Mile Supply Chain Management  in Medlife.com in  Bangalore for (5-8) years of experience. Apply Now!