Medi Assist - Branch Head

Branch Head - Mumbai

Responsibilities:

- Manage complete Branch Activities.

- Manage all aspects of key account management function of the respective region/branch. Ensure good health of all the accounts of the branch.

- Manage teams, interact regularly with them and have a review mechanism to understand the health of the accounts.

- Manage external stakeholders; Insurers, clients and brokers by meeting them regularly.

- Ensure TAT and internal SLA's are followed and escalation matrix is followed. Ensure C SAT score from customer touch points such as call centre and Non voice keep increasing showing higher customer satisfaction.

- Manage and ensure hiring needs of department and performance appraisals of team members.

Demonstrated abilities if any:

- Customer Focus and business understanding is a must.

- Should have worked in a customer focus role providing value to the customer.

- At least 4-5 years of managing large teams

- Ability to interpret data

Technical Competencies:

- Business Acumen

- Customer Orientation

- Problem Solving & Decision Making

- Process Orientation

Behavioural competencies:

- Collaboration

- Communication