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22/08 Nagarjuna
HR at Medi Assist Insurance TPA Pvt. Ltd

Views:106 Applications:21 Rec. Actions:Recruiter Actions:11

Medi Assist - AVP/Senior Manager - Account Management (10-20 yrs)

Mumbai Job Code: 1143149

AVP / Senior Manager - Account Management - Mumbai


Responsibilities:

- Manage all aspects of key account management function of the respective region/branch. Ensure good health of all the accounts of the branch.

- Manage teams, interact regularly with them and have a review mechanism to understand the health of the accounts.

- Manage external stakeholders; Insurers, clients and brokers by meeting them regularly.

- Ensure TAT and internal SLA's are followed and escalation matrix is followed. Ensure C SAT score from customer touch points such as call center and Non voice keep increasing showing higher customer satisfaction.

- Manage and ensure hiring needs of department and performance appraisals of team members.

Demonstrated abilities if any:

- Customer Focus and business understanding is a must.

- Should have worked in a customer focus role providing value to the customer.

- At least 4-5 years of managing large teams

- Ability to interpret data

Technical Competencies:

- Business Acumen

- Customer Orientation

- Problem Solving & Decision Making

- Process Orientation

Behavioral competencies:

- Collaboration

- Communication

- People Management

- Result Orientation

- Stakeholder management

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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