AVP / Senior Manager - Account Management - Mumbai Responsibilities: - Manage all aspects of key account management function of the respective region/branch. Ensure good health of all the accounts of the branch. - Manage teams, interact regularly with them and have a review mechanism to understand the health of the accounts. - Manage external stakeholders; Insurers, clients and brokers by meeting them regularly. - Ensure TAT and internal SLA's are followed and escalation matrix is followed. Ensure C SAT score from customer touch points such as call center and Non voice keep increasing showing higher customer satisfaction. - Manage and ensure hiring needs of department and performance appraisals of team members. Demonstrated abilities if any: - Customer Focus and business understanding is a must. - Should have worked in a customer focus role providing value to the customer. - At least 4-5 years of managing large teams - Ability to interpret data Technical Competencies: - Business Acumen - Customer Orientation - Problem Solving & Decision Making - Process Orientation Behavioral competencies: - Collaboration - Communication - People Management - Result Orientation - Stakeholder management

Mumbai

Medi Assist - AVP/Senior Manager - Account Management 

Medi Assist - AVP/Senior Manager - Account Management  ,Job Description for Medi Assist - AVP/Senior Manager - Account Management  in Medi Assist Insurance TPA Pvt. Ltd in  Mumbai for (10-20) years of experience. Apply Now!

Job Description for Medi Assist - AVP/Senior Manager - Account Management  in Medi Assist Insurance TPA Pvt. Ltd in  Mumbai for (10-20) years of experience. Apply Now!