MBB/Quality/Process Excellence - BPO/ITeS

AVP/Sr. AVP

Position: AVP / Sr. AVP Master Black Belt, Quality & Process Excellence

Mandates:

- Minimum 8 years of total work experience with at least 2 years of relevant in BPO / ITES industry

- Must have led process improvement / transformation program with significant savings (with at least 3-4 projects led individually)

- Must have mentored at least 15 – 20 GB / BB projects

- Minimum 1 year in current role / assignment

Excellent education pedigree

a. Undergraduate degree in a quantitative discipline is a must (Engineering, Statistics etc)

b. MBA preferred but not essential

- Exposure to multiple client environments.

Roles & Responsibility:

- Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; this involves designing functional level policies and procedures and driving standardization across all clients

- Generate ideas for building ‘game-changing’ transformation by scanning industry and internal best practices

- Developing process improvement and innovation strategy for client business, planning and execution of projects; managing process improvement program for client engagement(s)

- Act as business interface for client transformation teams, EXL Innovation and Transformation teams, for process improvement and innovation projects

- Build relationships with key business leaders and other stakeholders to drive improvements

- Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking

- Planning and managing budget and resource allocation

- Provide support in solutioning and business development and RFX responses

- Lead, coach / mentor team of 4-5 Lead Black Belts (LBBs), Black Belts, Green Belts on improvement projects

Contact-- semi@pylonmc.com