Max SkillFirst - Senior Manager - Learning & Development

Salary Offered : 10-12 Lakhs

About Max SkillFirst ( http://maxskillfirst.com/)

Max SkillFirst, a part of the $2 billion Max Group, is a professional skilling solutions provider in the sales & service domain. The company's vision is to impact the sales and service culture in India by being the most admired learning and development organisation. We will achieve this goal by enhancing the competencies and skills of professionals across industries and by making students job-ready through our allied healthcare training programs in healthcare.

Max SkillFirst has been set up with an intent to partner with organisations to - create the most vibrant, disciplined, and enthusiastic sales and service leaders- . Since its inception, Max SkillFirst has been adding to the organizational capabilities across corporates by delivering best-in-class skill development programs in areas of frontline sales and services. Max SkillFirst has also ventured into allied healthcare training space through diploma courses for 12th pass students seeking a career in paramedical field.

The key focus areas of Max SkillFirst are:

- Offering skill development solutions for frontline sales and service professionals

- Offering allied healthcare training programs to increase the earning potential of the youth

- Offering development programmes and learning workshops for first time sales and service managers

- Equipping executives and managers with industry specific and domain specific knowledge and skills that translate into visible business results

- Offering role based training, including regulatory and compliance training

JOB SUMMARY

Responsible for Delivering, managing, monitoring and measuring comprehensive training programmes that are carried out at the client location. The trainings includes soft skill, system and functional trainings that encompasses the below mentioned elements in order to maintain a motivated and skilled workforce.

KEY RESPONSIBILITIES

Talent Development - Planning and Formulation

- Propose and develop new employee development and talent management initiatives / programs;

- Develop long and short-term employee development and talent management strategies and plans;

- Conduct Training Needs Identification and Training Needs Analysis.

- Contribute in development, revision, and evaluation of training course content.

- Conducting and coordinating induction programs at various levels.

- Create, maintain and handle training MIS for your designated unit/zone

Consultancy and Monitoring

- Meet with the HOD's and team members to identify training needs for training and development solutions.

- Develop talent development strategies and solutions to meet long and short-term business needs

- Provide career guidance to high potential staff

- Oversee the training conducted by functional trainers and guide them with regards their delivery skills

Training Budget

- Considering the costs of planned programs and keeping within budgets.

- Monitor compliance to the annual training budget at the unit

Continuous Improvement

- Review and continually suggest improvement of the Training modules, ensuring that it remains current and ensures a consistent high quality of training, services and information for learners.

- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers. (Functional training is handled by the function and it members).

- To monitor the functional training of the outsourced staff/ GDA like HK/ F&B/ Nursing

HR operations

- Post Joining Formalities (conducts the NHIP sessions)

- Preparing the monthly Training Calendar, MIS submission on the training conducted viz a viz proposed training calendar

- Support team HR in execution of engagement activities

MINIMUM/SPECIFIC EXPERIENCE:

a. Graduate / Post graduate with 5-7 years of experience as a trainer / Lead trainer

b. Analytical skills & process orientation

c. People Centric and an Attitude for customer service.

d. Team Player, good Listening skills, effective communication with good spoken English

e. Negotiation Skills, Interpersonal Skills and Man Management Skill

f. High on Excel and PowerPoint skills

KEY INTERACTIONS

Key Internal Contacts

1. All Departments for training programs, training needs analysis, organizing programs.

2. Nursing and other clinical and technical departments for training records maintenance, mentors program

3. Coordinate and facilitate for logistics for all training programs conducted in the designated unit/zone.