Max SkillFirst - Regional Manager - Learning & Development

JOB SUMMARY :

Responsible for :

- Agency/ Banca & DST Training initiatives in the Zone

- Recruitment & Development of Training Managers

- Planning & Execution of Management Training in the Zone

- Contribute to the Business by Training

- Training Administration and Quality of Training

- Building the future pipeline for the Training Department

KEY RESPONSIBILITIES :

Business Support :

- Ownership of all training supported business parameters.

- Collaborating with ZVP - Sales and KAM to design the overall training strategy for the business keeping in mind the service value chain.

Administrative :

- Planning, scheduling, and executing all regular training programs for agents and employees

- Proactive planning for any special training programs, interventions and management development programs.

- Coordinating with the OH/ RSM and regional leadership for regular performance reviews meetings and sharing of expectations and deliverables between the business managers and the trainers.

- Ensuring time and duration adherence; internal and regulatory compliances

Team development :

- Ensuring the sourcing, interviewing and short-listing candidates happens in time

- Retention of the trainers. Proactively managing talent pool.

- Development of trainers; regular performance reviews and feedback for continuous improvements in knowledge and skills

- Setting Goals and carrying out the annual performance reviews in conjunction with the respective location heads.

- Motivating, traction of the KRAs and R&R for the trainers and providing continuous encouragement for the trainers.

- Course correcting any gaps in knowledge, skills or attitudes of the trainers through training, coaching and counseling.

- Managing disciplinary issues.

Quality Assurance :

- Ensuring adherence to curricula, contents and sessions plan by the trainers.

- While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainers/facilitators guides.

- Ensuring that each program achieves the business objectives it was targeting to achieve.

- Assisting the home office team in training needs identification & measurement of training effectiveness.

Master Trainer :

- Be the first choice trainer for all the - high- level L&D company-wide initiatives.

MEASURES OF SUCCESS :

- Achieving L&D MOS for the Zone

- Ensuring adherence to the training process for new agent/ AM/UM launch, existing agents productivity, RM and HIC productivity

- Attaining the required certification on New Employee On-boarding

- Standardized training schedule & delivery for region

- Driving adoption of Technology and New Content

- Retention and development of trainers

- Alignment of training with region business objectives

Compliance :

- Planning & execution of Training Calendar in the Zone

PREFFERED QUALIFICATIONS AND EXPERIENCE :

- Post Graduate in any discipline

- At least 4-5 years in sales and 5-6 years in conducting sales training

- Competence in knowledge about products, processes, etc. and training skills

KNOWLEDGE / SKILLS / ABILITIES :

- Learning ability & Logical thinking approach

- Should have the Analytical ability & the strategic mindset

- Must be able to motivate training colleagues in the Zone

- Should be self motivated, self starter