Max Life Insurance - Regional Relationship Manager - Bancassurance

KEY RESPONSIBILITIES:-

- Relationship Management with the YBL Zonal Head, Regional Head of Branch Banking/Business Banking/Retail Banking. With the advent of cluster formation relationship management with the Clusters Heads in order to achieve business targets and builds a progressive partnership with the bank

- Provide inputs on departmental goals to ZVP and make plans for achievement in order to support and contribute to YBL Strategy.

- Responsible for execution of New initiatives by partnering closely with Yes Bank & Max Life stake holders at Zone/ Regional level.

- Periodic Analysis of the performance, Counsel and Mentor performance, Conduct Fortnightly PRPs and Facilitate performance management, rating and normalization of ratings for Skip Levels, co-create and implement recognition platforms in order to build a capable and motivated team in the Yes Bank resources.

- Liaise with training team for creating specific modules customized to relationship requirements. Facilitate content development, training and understanding of customized products. Ensuring product training departed to all sellers including Yes Bank resources.

- Daily updates in alignment with Yes Bank Clusters of focused business parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors.

- Ensuring Branch visits to the top branches, whose %age achievement on budget is lower than the smaller branches, and come out with the strategy.

- Develop score card / calendar of initiatives with Yes Bank. Establish protocol for formal contact and issue resolution involving Senior personnel as required. Deploy the New system (CRM etc) to own team and ensure that the system requirements are met in order to ensure that the relationship is productive and mutually beneficial and compliant with all regulatory requirements

- Analyze the market scenario and thereby ensuring data mining on competition, Propose changes to the Marketing team based on the relationships

Measures of Success

Business Plan:-

Adj MFYP (Rs.) - Plan v/s Actual

Activation Plan :-

Seller Activation (%) - Plan Vs Actual

Collections:-

15th month Persistency (%) - 75%

Sales process Adherence:-

1.Implementation of CRM

2.Governance Rhythm

3.Business Leakage & complaints

Effective Management of People

1. Talent Retention - 70%

2. G2M2 retention - 90%.

3. Engagement Score - 85%

Customer centricity and satisfaction:-

Effective Management of Customer

As per Plan

Key Relationships (Internal /External)

1. Distribution leaders

2. HR Team

3. Training Team

4. Planning & Analytics Team

5. Yes Bank Management & Sales Team

Desired qualification and experience:-

- Master of Business Administration or equivalent.

- 10 to 12 years of experience in intensive Distribution Operations, Channel Management, Prior experience in insurance essential.

- Result Orientation, Working With & Through Others, Innovation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving & Decision Making, Business Acumen, Role Modeling Core Values, Strategic Planning & Execution