Position : Manager- Human Resources
Band : 4
Department : Human Resources
Function : Human Resources - Agency
Reporting to : AVP - HR
Location : Dehradun
JOB SUMMARY :
- Responsible for creating and driving the people agenda end to end for Agency channel for the zone.
- Responsible for driving and managing all HR initiatives/employee engagement agenda, recruitments/selection and on boarding.
- Liaison and coordinate with Business Head/Leadership Team and ensure corporate initiatives are implemented, required data is fetched and feedback shared on initiatives like audit gaps, EDAP cases and attrition etc.
- Partner with Channel HR Head in creating a rich culture based on performance-based engagement and drill down key initiatives eg. Employee connect, Best Bets, PMS.
- Act as the transformation/process champion (within the HR team) for Agency Channel
- Prepare business/HR analytics for Agency HR
- Custodian for monitoring progress on PMS, Employee Disciplinary Action Process (EDAP) & Compliance etc.
KEY RESPONSIBILITIES:
1. Recruitment and Selection :
- Responsible for recruitment and selection of Agency channel
- Identifying and using low cost hiring sources
- Ensuring a robust manpower pipeline to take care of existing as well as expected vacancies
- Tracking of hiring to ensure month on month manpower plans are met
- Ensure hiring within the allocated budgets
2. Joining & On-Boarding:
- Responsible for smooth on-boarding of new hires
- Ensuring timely generation of Employee Codes
- Ensuring timely generation of appointment letters
- Conducting HR Induction and orientation program
3. HR Operations:
- Ensuring proper and complete documentation post selection of candidates
- Collection of all required pre-joining documents.
- Collection of Joining kit/post joining documents from the candidates
- Leave and Attendance management for new joinees
- Timely salary processing of all employees
4. Employee Engagement:
- Responsible for designing local level employee engagement initiatives and rolling them out.
- Townhall meetings with employees on regular basis
- Regular branch visit and meeting with constituents
- Driving 100% participations for various surveys such as KENEXA etc.
- Drive preparation and implementation of Kenexa action plans
5. Performance Management:
- Ensure all performance management actionable are completed within plan timelines
- Facilitate the performance review process to ensure that all reviews are completed within timelines
- Educate employees on usage of the online performance management system
- Contribute to the Promotion Gate and Goal Sheet creation for the year
- Facilitate building of a Leadership Pipeline through the Management Development Process
6. Query and Grievance Management:
- As HR SPOC, responsible for managing employee related queries and their resolution
- Ensuring proactive employee communication on process and policies
- Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances
- Track employee escalations and take proactive steps
7.Exit Management:
- Keeping track of all exits happening within the zone
- Conducting exit interviews and attrition analysis
- Timely inputs to HR Ops team for Stop salary and processing of F&F Settlement
MEASURES OF SUCCESS:
- Recruitment and Selection- 100% of Plan Vs Actual
- Employee Retention
- Timely generation of Employee Codes and Appointment letters
- Completion of all on-boarding, pre joining and post joining documentation and formalities within defined timelines including the Background Verification process
- Employee Engagement: Improvement in Kenexa scores
- Address all EDAP cases and close within timelines
- Timely resolution of employee grievances without any escalations
- MIS - Timely updation of all HR MIS
- Exit Management - HR Compliance scores and closure of all F&F cases within TAT
KEY RELATIONSHIPS (INTERNAL /EXTERNAL) :
- Internal - Channel Head, Zone Vice President, Regional Managers, COEs in HR, Channel Strategy and Ops team
- External - Vendors and Consultants
KEY COMPETENCIES / SKILLS REQUIRED :
- Post Graduate in Human Resources from a good institute
- 5-9 Years of experience in Generalist/Business HR role
- Should have managed recruitments at frontline levels
- Strong communication and interpersonal skills
- Strong knowledge of MS-Excel and various HR analytics
- Intersection management
- High on analytical skills
- Impact & Influencing Skills
- Result Orientation
- Business Partnership Skills
- Good knowledge of latest HR practices
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