Max Life Insurance - Deputy Manager - Human Resources

Position : Deputy Manager

Department : Human Resources Function HR - Distribution ( Non Agency)

Reporting to : Zone Head HR / Chief Manager Band 5B

Location : Chennai

JOB SUMMARY : The incumbent shall be responsible for the end to end business HR delivery for the zone assigned to him/her. Shall be responsible for driving and managing all local level HR initiatives/employee engagement agenda and activities. Further responsible for recruitments/selection and on boarding for the respective channels.

KEY RESPONSIBILITIES :

Recruitments and Selection :

- Responsible for recruitment and selection of frontline sales people.

- Identifying low cost hiring sources

- Ensuring a robust manpower pipeline to take care of existing as well as expected vacancies.

- Tracking of hiring to ensure year end manpower plans are met.

Joining & On-Boarding :

- Responsible for smooth on-boarding of new hires.

- Ensuring timely generation of Emp Codes.

- Ensuring timely generation of appointment letters.

- Coordination and ensuring attendance for HR Induction and orientation program.

HR Operations :

- Ensuring proper and complete documentation post selection of candidates.

- Collection of all reqd pre-joining documents.

- Collection of Joining kit/post joining documents from the candidates.

- Ensuring timely dispatch of Joining KITs to HO.

- Leave and Attendance management for new joinees

HRIS :

- Required to maintain various HR MIS related to Hiring/Sourcing/Funnel/Employee engagement/attrition etc.

- Publishing HR dashboards and attrition analysis data to business stakeholders.

Query and Grievance Management :

- As HR SPOC, responsible for managing employee related queries and their resolution.

- Ensuring proactive employee communication on process and policies.

- Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances.

- Track employee escalations and take proactive steps to control escalations.

Exit Management :

- Keeping track of all exits happening within the zone

- Conducting exit interviews with Front line sales employees and doing attrition analysis.

- Timely inputs to HR Ops team for Stop salary and processing of F&F Settlement.

Staffing :

- Managing vendor payment and liasioning with HO for the same.

- Manage IJP roll out and closure on system, send regret and congratulatory mails.

- Drive sourcing through Employee referrals and Portals.

MDP :

- Responsible for collating the MDP nominations for the Zone.

- Tracking & ensuring 100% adherence to the nomination.

- Coordinating Bandhan logistics, nomination etc.

Engagement :

- Connect up with top & bottom FOS.

- Pulse/ Kenexa/ Bottoms Up calls with FOS.

CARS Management :

- Salary Issues.

- Incentive.

- CMOB etc Key SKILLS :

1. Strong Communication and Relationship Management skills.

2. Ability to influence and align.

3. High Process Orientation.

4. Strong Analytical skill.

5. Strong business understanding.

Measures of Success :

Talent Management, Cost & Productivity :

1. Hiring of FOS within agreed TAT.

2. Source Mix.

Culture & values :

1. EDAP execution as per TAT.

2. Team Awards/Torch Bearers Nominations etc.

HR Operation :

1. TAT For ECODE, F&F, Form Section.

2. TAT for Case Closure as per Matrix.

Engagement & Connect :

1. Driving Kenexa Employee Engagement Survey.

2. MDR Coverage.

3. Engagement Calendar Execution.

People Agenda : TAT & Process Impact

Desired qualification and experience :

- MBA /Post Graduate in HR from the premier institute is preferred.

- 4 to 6 years of experience in handling Business HR process and a team.

- Excellent Interpersonal and communication skill, Ability to work in tight deadlines.