Max Life Insurance - Chief Manager - Data Analytics & Control

About Max Life Insurance:

Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.

Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third-party distribution partners. Max Life has built its operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.

For more information, please visit the Company's website at www.maxlifeinsurance.com

We Stand for:

Caring- A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.

Collaboration- A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization's ask. A leader who addresses challenges with a solution-oriented approach to create "win-win" partnerships within & outside teams through inspired cooperation and teamwork.

Customer Obsession- A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.

Growth Mindset- An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.

People Leadership- A people's leader who inspires their teams to stretch themselves and achieve their true potential. A leader who creates leaders by coaching, empowering & motivating them to deliver superior business outcomes.

"Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity."

Job Summary:

- Act as a catalyst in driving controls through continuous proactive identification of frauds & process/ system gaps across functions including Sales, Operations, Underwriting, Policy Owner Services & Claims.

- Provide assurance to the Management by enabling business teams in driving culture of ethical sales and improved business quality by providing independent assurance through sample testing leading to improvement in control environment.

- Manage Continuous Transaction Assurance Program to test effectiveness of mortality controls through selection and review of high risks manually underwritten business cohorts and manually decided claims.

- Lead data analytics to develop and test high risk transactions using advanced data analytical tools & query languages to proactively detect mortality and market frauds and process violations.

- Desing, develop and maintain critical key Dashboards, MIS of FPCU for Senior Management.

- Guide, mentor and develop data analytics team members.

- Assist Head FPCU in various data analytics related tasks.

Key Responsibilities:

1. Management Assurance:

a. Manage & update Continuous Transaction Assurance Program to test effectiveness of mortality controls through selection and review of high risks manually underwritten business cohorts and manually decided claims.

b. Collaboration with Distribution & Operation functions like New Business, Underwriting, Claims, Training, IT, Compliance, Audit, IT on a strategic level to drive Management Assurance in the areas of Distribution, Market Conduct and Mortality Controls.

c. Provide assurance to management on reliability of the sales management funnel by through and monitoring of quality & authenticity of sales governance reporting.

d. Prepare updates on the significant outcomes to management and contribute towards the update to Risk / Audit Committee of the Board.

2. Build, operate & synchronize FPCU data.

a. Creating FPCU database by merging, cleaning, and unifying various data sources and updating it at defined frequency.

b. Build automated queries for generating/ throwing alerts for investigations.

c. Designing, develop and automate dashboards and MIS for FPCU.

Desired qualification and experience

- B. Tech/ BCA / MCA or equivalent with 4-6 years of experience.

- Background in Insurance/Financial Industry.

- Strong communication skills with external stakeholders and senior management.

- Technical proficiency in handling SQL database queries.

- Proven experience in cross-functional projects, contributing to project success.

Key competencies/s kills required:

- Experience in tools and systems on SQL Complex Queries, including Oracle, MS Sql Server and TSQL, ACL, MS Excel using complex formula, Python, VBA Coding and BI Tools

- Have knowledge of database fundamentals such as multidimensional database design, relational database design

- Collaboration and Stakeholder Management

- Strategic and Analytical mindset

- Problem solving ability

- Willing to take multiple priorities (multi-tasking)

- Domain knowledge of Insurance Industry

- Negotiation skill