Max Healthcare - Head - Support Services

Front Office :

- Plan, budget, organize, coordinate and direct Front Office towards optimal patient care with focus on service excellence.

- To coordinate with all departmental heads, Medical & Non Medical for smooth flow of patients.

- To design, communicate and implement SOPs.

- To keep a tab on all Front Office related policies and procedures.

- To be responsible for the efficient functioning of all front office personnel.

- To provide training & development to all new and existing personnel on a continuous basis.

House keeping :

- To ensure that all equipment, furniture, furnishings and facilities are maintained, checked and kept in good Hygienic conditions.

- To set standards for fabric care, linen & uniforms and reviewing & executing very stringent SLA driven service contracts with the Housekeeping & Laundry service providers.

- Overall in charge of room cleanliness and public area upkeep.

F & B :

- To improve the quality of food cooked at Max Hospitals & setting world class standards for food hygiene.

- To implement sustainable management system to maintain occupational hygiene.

- To handle any guest queries and complaints in a pleasant and courteous manner.

- To ensure training programs for all operations and service standards are in place and tracked

Service Quality and Service Experience

- To ensure quality of Services, exceed expectations of external, internal customer & management as a whole. Conduct surprise audits on quality of upkeep of equipment, manpower and facility. Ensure proper vendor management i.e. pest control, glass cleaning, housekeeping services, laundry etc.

- Coordinate with the SVP (Ops) and MS/ DMS to ensure service quality.

- Manage VIP Movements

- Handle IMRB scores

- Manage ASSIST