Matrimony.com - State Head - Photography Services - IIM/ISB/MDI/FMS

Role Overview :

- Responsible for revenue generation and lead the growth and transformation of our Photography services nationally. This position provides direct oversight and management to sales managers and Tele-Callers across locations.

- Ensure on-time servicing of customers through healthy mix of online and offline photographers.

- To ensure wedding photography, revenue targets & profitability targets are met for the state.

Key Responsibilities :

- Oversee Entire Sales and Operations of the State for Photography Services

- Sourcing & Recruitment of Photographers(0n & Off role)

- Team Building: Manpower Planning, recruit, train, re-train and retain Tele-Callers and photographers.

- Ensure both Free Lancers and on roll photographers follow SOP Laid down by the company.

- Responsible for achieving 100% conversion of leads from Chennai HO and generate leads locally.

- Customer experience and successful complaint handling; proper response without time lag to clients.

- Control attrition - Good man management skills.

- Process orientation should be high.

- Review the sales projection/pipeline process ensuring that sales milestones on a daily/weekly basis are met and projections remain accurate.

- Ensure on time servicing of Customers through healthy mix of online and offline photographers.

- Ensuring Wedding Photography revenue targets & profitability targets are met for the state.

- Manager Call centre staff & ensure productivity.

- Ensure timely update of CRM & Relevant payment collections to company as per norms.

- Ensure geographical expansion within the state as per towns agreed with HO.

- Keep close track of development of photography innovations in the region and update HO.

Skill and Competencies :

- Strong Leadership Skills

- Excellent Team Leading Skills

- Expert at coaching and leveraging key metrics, technology and integrated marketing strategies to increase productivity.

- Outstanding communication skills, both written and verbal; ability to deliver concise, logical written documents.

- Success in both increasing lead conversion rates and increasing the average contract value.

- An experienced leader, who understands both the customer buying process and sales methodology to be accountable for business growth.

- Strong management and leadership capabilities with the ability to effectively motivate the team.

- Results oriented and driven to succeed with the ability to attract individuals with similar characteristics.

- Aggressively push for sales growth.

- Ability to build business from scratch.

- Action Oriented

- Integrity

- Interpersonal Effectiveness (Negotiation Skills, Teamwork)

- Customer Focus

- Time Management

Education and Experience :

- Any graduate with an MBA from a tier 1 institute and a minimum experience of 12-15 years in client / customer servicing (out of which a minimum experience of 2 years in P&L & Team Handling is required)