Matrimony.com - Manager/Senior Manager - Telesales

Role Overview :

- The Manager is responsible for monitoring and managing team of Telesales executives through Team Leaders, ensuring lead generation and conversion into sales leading to revenue generation.

Key Responsibilities :

- Monitoring and managing a team of Telesales executives and driving productivity through Team Leaders

- Segregating and assigning leads across the executives

- Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on the targets achieved

- Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team

- Constantly motivating executives driving them towards incentives and controlling attrition

- Identifying training needs and highlighting the same

Skills and Competencies :

- Strong Analytical skills

- Strong leadership and team handling skills

- High passion, service orientation and attention to detail

- High Emotional quotient, Persuasion Skills and Presentation skills

Education and Experience :

- Graduate in any specialization with MBA preferably from a reputed institute, and a minimum 8-10 years experience in client / customer servicing (out of which a minimum experience of 4 years in Team Handling is required). Candidate with exposure in various sectors like banking, retail and call centre preferred. Pure call center background not favored.