Matrimony.com - Branch Manager - Sales/Customer Acquisition

The Manager is responsible for customer Acquisition by monitoring and managing team of Telesales executives through Team Leaders, ensuring lead generation and conversion into sales leading to revenue generation.

Key Responsibilities :

- Monitoring and managing a team of Telesales executives and driving productivity through Team Leaders

- Segregating and assigning leads across the executives

- Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on the targets achieved

- Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team

- Constantly motivating executives driving them towards incentives and controlling attrition

- Identifying training needs and highlighting the same

Skills and Competencies :

- Strong Analytical skills

- Strong leadership and team handling skills

- High passion, service orientation and attention to detail

- High Emotional quotient, Persuasion Skills and Presentation skills

Education and Experience :

- Graduate in any specialization with MBA preferably from a reputed institute, and a minimum 8-10 years experience in client / customer servicing (out of which a minimum experience of 4 years in Team Handling is required). Candidate with exposure in various sectors like banking, retail and call centre preferred. Pure call center background not favored.

Note : Candidate should be an aggressive sales driven individual who has had experience in managing a team of 60+ telesales Executives or managed a large team of direct sales executives.