MatchMove Pay, one of the fastest, award-winning Financial Technology company, is looking for qualified candidates with relevant Client Growth experience to join us as we accelerate our global expansion. This role will support the post-sales customer lifecycle such as customer adoption, on-going support and programme optimization. He/She will be responsible for customer retention and account growth. Job Responsibilities: - Execute customer renewal process - Develop, maintain and grow the relationships with the clients to ensure continued account growth and revenue pipeline. - Implement the customer portfolio strategy by engaging existing clients. - Drive customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe. - Source for business opportunities - Promote, sell and update the Company's offerings to the customers to support them in continuous improvement and innovation to existing customers. - Prepare proposals and data reports for current clients for existing and new business opportunities. - Closely monitor adoption rates of assigned customers; providing regular and prompt insights to them. - Work collaboratively with the Marketing team to build customer testimonials and referrals and any joint collaboration. - Design sales and marketing strategies for managed accounts and growth areas, leveraging on in-depth understanding of market needs, expectations, and trends as well as internal product and service offerings. - Manage overall relationships with clients to ensure high customer retention and high customer satisfaction. - Provide service support and relationship maintenance - Work with the Solution Architects, Product and Customer Implementation Teams to facilitate a seamless Customer On-boarding Process, and ensuring a smooth - go live- . - Support operational process excellence - Ensure adherence to SOPs and SLAs to achieve operational excellence in customer servicing. - Be the gateway between the customers and our internal team on providing suggestions, solutions based on customers feedback. - Be the champion of customer growth. - Manage overall relationships with clients to ensure high customer retention and high customer satisfaction. Job Requirements : - Bachelor or Master's degree in related field. - 8 to 12 years related experience in sales, account management and/or marketing to support customers growth. - Good track record of driving customer success and growth and aligning within complex customer environments at executive and department levels. - Relevant working experience in the Fintech sector and possess regulatory requirements knowledge in the Asian region. - Data-driven with a commitment to process, drive and track consistent engagement process. - Creative thinker with the ability to troubleshoot issues quickly and effectively. - Ability to work in a fast-paced, entrepreneurial, hands-on, results-oriented culture. - Excellent presentation and interpersonal skills. - Excellent written and verbal communication skills. - Well-organized and analytical with an ability to work well under pressure. - Domain knowledge of the customer experience and growth market, business and technical trends. - Willingness to travel. MatchMove Culture: - To work in a fast-moving growing startup, fun and yet professional environment that recognizes and rewards individual contributions and also team success. - To work with highly motivated people who are totally focused on winning by combining great teamwork, rapid execution and an uncompromising approach to quality and customer satisfaction. - We strongly encourage Innovation, Collaboration, Creativity, and Initiative. - Come Join Our Dynamic Team!

Delhi NCR

Mumbai

MatchMove - Director - Customer Growth - FinTech 

MatchMove - Director - Customer Growth - FinTech  ,Job Description for MatchMove - Director - Customer Growth - FinTech  in Matchmove in  Delhi NCR Mumbai for (8-12) years of experience. Apply Now!

Job Description for MatchMove - Director - Customer Growth - FinTech  in Matchmove in  Delhi NCR Mumbai for (8-12) years of experience. Apply Now!