MasterCard - Senior Consultant - Product Management - Technical

Sr. Consultant, Product Management-Technical

Job Description Summary

Overview

- Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends

- Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap

- Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements

- Collects and shares user stories with engineering teams

- Acts as the voice of the business customer and accountable for the platform services

Responsibilities - 

- Sets the vision and direction for the platform design of assigned products

- Exhibits expertise across multiple platform products

- Builds tight connections to resources to drive overall strategy and teams inside your organization while influencing those outside your organization to deliver the expected results

- Identify short-and-medium-term risks to platform product development and segment adoption, while proposing solutions to address them

- Continuously monitors feature development and associated defects at the platform product level

- Use data to make decisions

- Continuously monitor and analyze key performance indicators on the organization's score card and move them in a positive direction

- Makes trade-off decisions on multiple platform products in a portfolio

- Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests

- Manage escalations, assess the alternative to resolve (path to green) and builds a plan for resolution

- Own and deliver on post-launch reviews and customer feedback, drives the associated actions, and incorporates feedback into the future launch plans

- Shares best practice with other Mastercard teams

- Engages with business customers to identify key platform product issues; solicits feedback on platform product roadmap

- Leverages data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership

- Oversees team-wide product operations, leads junior PM-Ts who may own individual components, and coordinates team-wide improvement goals

- Represents Mastercard with external stakeholders for escalations and during strategic roadmap discussions

- Drives adoption of existing platform products into multiple marketplaces (in some cases simultaneously) with minimal engagement from leadership

- Identifies meaningful components of competitive analysis that informs decisions for the platform product portfolio and roadmaps

- Identifies innovations and leads test and learn experiments that create platform products that increase customer value of the platform product roadmap

- Participates in customer research with the business to gain end-to-end real-world understanding of customer needs and platform product value