Mast Kalandar - Customer Experience Manager

Customer Experience Manager (3-6 yrs)

- Manage the Customer Experience across Channels and Stores

- Support the local operations team in the day to day feedback management

- Provide the pulse of customer sentiment in a measured way through the Customer Happiness Index measurement

- Resp include complaint management, complaint investigation, reward submission, redressal communication & complaint analysis.

- Provide training and management of team

Requirements

- Looking for- MBA/PG with experience in the field

- Should be tuned to today’s mobile technology, VAS and systems.

- Excellent communication skills and customer empathy required.