Marsh & McLennan - Deputy Manager - Consulting Operations

- As a releaser of processes, ensure the quality of delivery of all EB actuarial work released to UK actuaries is of high standard.

- Meeting all service level agreements at least 95% of the time.

- Maintaining a high quality of deliverables, ensuring a 95% QC positive track.

- Ensuring not more than 2 audit failures within the team. Ensure workflow owners follow the cons ops guidelines and are not subject to audit failures.

- Maintaining minimum team productivity of 105% and agreed client utilisation targets (in the range of 65%-70%).

- Ensure constructive and timely feedback is provided for all work completed by self and team members.

- Initiate and implement improvements to existing processes to bring about greater efficiencies.

- Implement ideas agreed by the internal management team or the cons ops exec.

- As owners of templates and portfolio guides, ensure these are regularly updated.

- Through automation, provide suggestions to reduce should take times.

- Contribute to EB / KS wide projects. As an individual, work on one project within the team.

- Provide bandwidth to team members to meaningfully contribute to project work.

- Regular, structured and documented 1-1s to provide clear direction on performance levels and career paths.

- Appropriately reward and recognise contribution of team members, creating the right level of visibility for their contributions. Actively represent the team's and employee's success stories to larger platforms.

- Highlight and escalate people issues through the right channels. Ensure solutions are identified and communicated back.

- Ensure team attrition is limited to 10% per year, proactively suggest and implement steps to keep this under control.

- Work closely with peers to adopt consistent practices across teams, implement decisions made in the internal managers group.

- Work together with the cons ops management team to identify training needs and plans for the team.

- Conduct training sessions for the team. Regular follow up and on floor support to team members on technical query resolution, problem solving, soft skill development.

- Provide adequate support through internal and external training sessions for skill development - at least 3 days of training per individual in the year. Liaise with the Technical Manager.

- Ensure timely delivery of management reports to stakeholders, with 100% compliance to monthly timelines

- Due diligence, follow up on escalations, negative feedbacks.

Essential: Essential: Graduation in any stream. Should be a member of the Actuarial profession (enrolled to complete actuarial studies at least)

Desirable: Masters in statistics / maths / Actuarial science

Essential: Should have successfully cleared 2 to 5 actuarial papers

Desirable: Should have cleared CT1, CT5

Essential: Should have undertaken the responsibility of coaching / mentoring team members.

Desirable: any certification on training

Essential: 3-5 years of relevant experience in the areas on valuation of pension schemes. Demonstrated track record of providing high quality work, good technical know-how and ability to work on bespoke projects with a team.

Desirable: process automations, MI related activities

Essential: Knowledge of EB pensions domain

Desirable: Knowledge of other forms of employee benefits

Essential:

- Strong quantitative and analytical skills with ability to translate data into meaningful insights

- Ability to question the objective of an exercise and prod away diligently/incrementally whenever ideas occur

- Intermediate to advanced skills in MS-Excel and in house valuation software

Desirable: Part of SuperUser groups for software development