Marketing Consultant/Customer Success Manager - eCommerce/Retail

Marketing Consultant/Customer Success Manager

As a Customer Success Manager and you will function as the backbone of our client-facing team by keeping projects on track, acting as the voice of the customer and ultimately ensuring that customers are successful when using the organization's platform.

Responsibilities :

1) Project Management: Keep your team on track and ensure key action items and deliverables are always on time and exceeding our client's expectations.

2) Account Management: Build strategic relationships within complex organizations to understand client difficulties and present our solutions.

3) Customer Evangelist: Understand your customers, and act as their internal advocate to influence changes in process, product, communication and more.

Data Insights : Use the inhouse tools at your fingertips to educate and inform customers and drive their ecommerce business forward.

Knowledge Share : Become a subject matter expert and be the go-to for platform questions, training and troubleshooting.

Minimum Qualifications :

- 5+ years of experience in brand / category management , and / or ecommerce retail.

- Experience using analytics software tools and data platforms.