Job Purpose: To efficiently manage the entire Product portfolio of Test Prep products through their life cycle, to cater to the shifting needs of the customer for business generation and growth. Key Responsibilities: - Create and execute business plans through the academic and product specialist teams, both for offline and online variants. - Prepare and manage the department budget to ensure optimisation. - Responsible for manpower planning for the academic team to ensure high productivity and optimum resource/ faculty utilisation (FT/PT) with excellent service delivery via availability of certified and trained staff across locations all through the year. - Work closely with Product Managers to plan and arrange feasible product customisations/ enrichment/ expansion/ variants and new product development for Test prep including tie-ups, for local market/ customer feedback, trends and demands across geographies. - Control, monitor & quality check and ensure skill & knowledge enhancement for the team through Training & Certification. Experience and Skill Set : - Process Orientation - Sales Background with 2-3 yrs - Excellent analytical skills - Edtech background preferred, exposure to e-commerce. - Product management and marketing experience a must ( BTL/ATL, work with Digital Marketing on campaigns). - Review market research reports & evaluate competition products for comparative assessment. - Monitor students- performance/ scores both for company-owned and franchisee centres and ensure appropriate changes in the teaching methodologies as needed and to map performance against competition for average score improvement. - Monitor development of training material/ content for various products and ensure renewal/upgradation from time to time. Responsible to review for improvements in supplements, workshops, webinar content, websites etc. - Ensure that SOPs are being followed by the team, essentially master trainers are managing the Centre level resources accordingly. - Engage with principle partner TPR for product updates, product requirements, support required and maintain flow of communication with TPR. Review TPR website and corporate communication for updates and information. - Ensure escalated student grievances/ complaints are handled within defined SLAs and review for implementation of preventive/corrective measures. - Keep track of Customer feedback - Eval scores, comments and NPS across centres for necessary decision making. - Research and share knowledge of best practices across the regions for minimising crisis, discontinuity of business events and improving faculty performance. - Recommend and support process automation for increase in productivity. - Retain a highly motivated and engaged team and design appropriate incentives and engagement activities. Take necessary measures to establish a high ESAT score in the department.

Delhi

Manya Group - Head - Product Management - Test Preparation Platform 

Manya Group - Head - Product Management - Test Preparation Platform  ,Job Description for Manya Group - Head - Product Management - Test Preparation Platform  in Manya - The Princeton Review in  Delhi for (12-15) years of experience. Apply Now!

Job Description for Manya Group - Head - Product Management - Test Preparation Platform  in Manya - The Princeton Review in  Delhi for (12-15) years of experience. Apply Now!