Manipal Group - Customer Relationship Manager

Purpose of the Job

Responsible for managing key accounts, achieving set targets, maintaining long-term relationship with accounts and maximising sales opportunities within them.

Roles & Responsibilities:

1. Come up with an effective account-wise strategy to manage the assigned accounts

2. Retention of business from assigned key accounts

3. Growing the business from assigned key accounts at a healthy rate by identifying new opportunities

4. Plan for reaching overall business targets, collection targets & ensure no NPA/Zero bad debts

5. Play the role of key interface between the Customer and all relevant division/functions

6. Manage conflict and come up with effective resolutions as per the defined timelines

7. Develop timely and accurate forecasts for assigned accounts and update the information

8. Develop a keen sense of market intelligence and keep the concerned departments / Head office appraised of the developments

9. Conduct quarterly review with all Key accounts & ensure smooth operations

10. To manage conflict and come up with effective negotiation and sales strategies and ensure adherence to complaint handling process & resolving all the complaints as per defined timeline

11. Collect enquiries and submit quotations in consultation with Costing Department

12. Negotiate rates and convince the customers in consultation with the concerned internal authority

13. Follow up and ensure that delivery is made on time and payments are collected within due dates.

14. Handle any additional responsibilities as and when given