Manipal Group - Business Head - Insurance/Banking/BFSI/Government Segment

Segment Head - Insurance/Banking BFSI/Government

Roles & Responsibilities :

1. Product Service Solutions (Packaging & Labels) :

a. Achieving the Sales target and collection target of the designated market segments. This includes working with the Business Development team to ensure correct pricing structures & strategies are in place to achieve agreed objectives

b. Develop sales strategies and plans, in conjunction with the VP - Marketing & other concerned authorities to maximize the market penetration and develop new market opportunities.

c. Responsible to do sales forecasting, budgeting, and general planning activities for designated regions and market segments

d. Ensure collection of funds from outstanding customer accounts.

e. Foster strong, direct relationships with Key customers and prospects & play a lead role in major negotiations as required

2. People & Performance :

a. Build effective professional relationships and communications that reflect the Core Values of the Company

b. Build the competent teams focusing on achieving exceptional results by leveraging individual ability and setting the targets

c. Set a periodic review with the Team to assess their performance. Motivate, train & guide the team to achieve the overall target of the Branch.

d. Fix up calendar for Key Account review for all accounts. Monitor & ensure that KAMs are conducting effective monthly Account review & sharing the report with segment heads & SBUs.

e. Contribute to a safe work environment by complying with the Company safety system and safe work practices

3. Market Development :

a. Work closely with Sales Team, Product Management team and SBU in identifying opportunities for the given segment and to build required solution to meet current and future customer requirements.

b. Evaluate market trends and gather competitive information, identify trends that effect current and future growth of sales and profitability. Disseminate information to regional sales representatives, corporate marketing and sales operations.

c. Identify both current and future customer needs regarding existing or new product development/Solutions

d. Develop and maintain relationships with key customers, stake holders, etc.

e. Prepare market share report, Sales analysis, strategy review report, competitive pricing analysis report

4. Customer Relationship Management :

a. Set calendar for Quarterly review with Key Accounts & attend the review along with the KAM, Concerned authorities from the Head Office

b. Manage all aspects of the customer interface to ensure that communication is open and effective

c. Ensure Customer satisfaction

d. Complaint Response time & Re-dressal time

5. Submission of Monthly MIS

6. Handling any additional responsibilities as and when assigned by the Reporting Authority