Manager - Warranty - FMCD Industry

- Warranty Analysis & Administration of Pan India installed base.

- Established and documented customer care policies and procedures.

- Initiated Customer Delight programs for our OEM- s, Panel builders & VIP customer's & go an extra mile to ensure high level of Customer satisfaction is achieved.

- Increased average customer satisfaction through monitoring & reporting of CCMP (Customer Complaint Management process). Maintained efficient inventory levels (Service stock)

- Identify, monitor, and report on relevant KPIs at weekly team meetings o Spearheaded transition from Sales force.

- Complaints Management & Scheduling.

- Ensure allocation of complaints and case generation

- Approving & monitoring processing of Zero Value orders (replacements) immediately after analyzing the fault.