Manager - US HR

Manager - US HR

- Manage the offshore HR team to ensure good customer service and adherence to on-boarding and off-boarding requirements for US clients

- Strong knowledge of on-boarding, off-boarding, employee benefits, internal employee communications and HR issue management

- Should have good understanding of concepts such as W-2, Corp to Corp, 1099, Visa types and US labor laws

- Coach and manage the offshore US HR team on compliance, TAT, SLAs and effective employee relations

- Train new joiners, assess the training needs of the team and coach them accordingly on applicable tools and processes

- Conduct training sessions and support knowledge transfer between team members, as necessary

- Build KRAs, create and update Standard Operating Procedures and process documents for training purposes

- Develop daily, weekly and monthly reports for Management's review

- Act as a liaison with the various departments internally to meet the SLAs/deliverables

- Generate relevant reports, dashboards, MIS updates as required to keep key stakeholders informed of team activities/initiatives

- Capture feedback on team members from internal and external clients, SDMs, counterparts and peers and respond accordingly

- Conduct one-on-one sessions and host daily huddles with the team to determine priorities and discuss any barriers or challenges

- Responsible for workforce planning and gauging the workload and bandwidth of existing team

- Interview and hire new team members as per the requirements

- Responsible for conducting performance appraisals/annual reviews and escalations for TMSs

Skills Required:

- Excellent verbal and written communications.

- Strong leadership skills

- Excellent organizational and team management skills

- Compliance to documented process

- Training & mentoring skills

Qualifications: MBA - HR (Full time)

Minimum Experience - 7 Years

Email I Contact No- 9717222584