Manager - UK Payroll - BFS

Functional environment:

Randstad Payroll & Billing function support the payment of all of our talent workers and the production and issuing of all sales invoices for all Randstad UK businesses. Client requirements and systems limitations result in high volumes of "special" invoices that are created outside of the core system. Currently the team has to resolve high volumes of queries via credit and re-invoicing routines

Primary purpose:

To develop, maintain and execute a business plan for the Randstad UK Payroll & Billing function that supports achievement of the Randstad business plans and is center on a sustainable, high performance culture with clear performance targets.

Key responsibilities:

Planning:

- Carry out regular planning using detailed knowledge of team plans and resource requirements

- Develop targets from plans and communicate them to all relevant team members

- Manage functional resources to achieve targets and services levels

Teams and teamwork:

- Keep the Randstad UK Payroll and Billing team informed of progress and problems, celebrating successes appropriately

- Maintain professional relationships with all Randstad stakeholders, building commitment to targets and values through regular, open communications

- Actively participate in management meetings and discussions, voicing ideas, opinions and concerns in a candid manner

- Lead and develop a team to deliver timely and accurate payroll products and services

- Promote personal accountability throughout the Randstad UK Payroll & Billing team

- Use the agreed approach to carry out staff inductions, team meetings, 121's and reviews

- Create and action development plans for all team members

Customer Service:

- Maintain a clear understanding of client requirements

- Develop and publish relevant service level agreements

- Actively support understanding of and adherence to team policies - such as KCF's (Key control Frameworks)

- Working with external suppliers as part of the managed agency process

Improvement:

- Identify opportunities for process and service improvement following agreed "Lean" methodology

- Carryout period reviews of processes, always seeking improvement and trying to achieve zero errors

- Develop and publish reports that support quality improvements and demonstrate the impact of process changes

Control:

- Ownership of all Pay & Bill activity on allocated elements of the process

- Ensure all activities and outputs and fully compliant with all relevant legislation and all relevant Randstad policies

- Monitor agreed KPI's, assessing performance against targets and identifying any remedial activities where necessary

- Assist in reconciliation of key control accounts - including overpayments

- Carry out KCF audits in line with Group timetables

- Support internal and external audit activities

Skills Required:

- Excellent communication skills - both written and verbal English

- Ability to escalate effectively,

- Strong data competency. Ability to story tell using data, and comfortable with large data tasks

- Planning and resource management skills