Manager - Transitions - Consulting Firm

Job description :

Transitions commence once a new project has been signed-off and ends when all processes of that project have gone live, stabilized and all client deliverables, goals and metrics have been achieved.

The person will be responsible for following:

- Anchoring a central transitions team for the business process management practice at the firm

- The principle role of the incumbent is to manage, own and act as a custodian for all transitions

- Comprehensive project planning and reporting to clients, internal stakeholders, and transition leaders

- Proactively identify, manage and document all risks and issues that may negatively impact a project and implement innovative ways to remove project obstacles

- Identify areas for efficiency improvement and implementing the same

- Build close rapport with key internal stakeholders and clients

- Manage project escalations and conflicts in projects

- Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution

- Customer Experience understand client needs, wants and expectations and manage them effectively

- Metrics Delivery Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live

- Required to lead multiple initiatives / projects concurrently (where applicable)

- Ensure creation of standard hand-off documents which may include SOPs, escalation matrix, process maps, access management document, FAQ document etc.

- Compliance and continuous improvement to the firm's Transition Methodology

Educational qualifications preferred :

Category : Bachelor's Degree, Master's Degree

- Expertise in Project Transition management

Required work experience :

Industry: Accounting & Finance/ Outsourcing/ KPO

Experience : Minimum 6 years in intense customer facing roles

Candidate Profile :

Essential:

- Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies

- Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must

- Strong customer relationship management skills

- Deep understanding of the different aspects of BPO business QA, MIS, SLA, Base-lining, etc

- PMP or other project management certification is a plus

- Demonstrated hands on experience in driving in successfully leading large multi-dimensional transitions

- Managed / liaised with IT Projects teams to deliver the technology and enabling tool as part of transition project deliverable

Desirable:

- Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus

Only candidates currently residing in or willing to relocate to Pune need apply.

Perks and Benefits - Salary will not be a constraint for the deserving candidate