Manager - Transition & Project Management - BPO

A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 25 countries with a staff of more than 70,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism

Job Description : Manager Transition & Project Management

Location : Bangalore, India

Experience : 6-8 yrs in the BPO/ Outsourcing space with at least 2-3 years in Transition and Project Management with experience of managing array of Transition

Responsibilities :

Transition Manager is accountable for the success of an assigned transition project. He/ she is responsible for an array of activities including initializing and planning projects, developing project cost structure, tracking and reporting project deliverables, managing risk, applying project management processes and tools and ensuring projects are completed on time, within budget and with high customer satisfaction.

The TM is responsible for :

- To handle end to end transition / ramp up of new and existing accounts and manages the project scope and schedule

- To formulate, design, construct proposal, cost case, present transition solution internally/externally, and construct transition implementation plan for new client proposals (RFP or RFI), in conjunction with the Global Solutions team

- To be the single point of contact with the client, the implementation team & senior management to provide 360 degrees view of transition management.

- To ensure all possible risks that can adversely impact project timelines are highlighted timely & mitigation plans are in place. Prepares internal risk management procedures, change management procedures, issue management procedures, problem management procedures and quality management procedures

- Lead and execute structured governance with key workstreams involved in transition implementation

- Develops the over-all transition project plan and guides the Knowledge Transfer leads in creating the per process/ work stream project plan

- Follow transition toolkit & strive for continuous improvement in the toolkit documentation

- High Impact Internal projects undertaken (if any) -Drive internal high impact initiatives such that they are in green light and receive excellent internal customer feedback

- Extensive Pre sales support to solution

- Develop good working relationships with Clients

- Within and Cross Bus- BU first lines and BU resources

- Shared services (IT/ Finance/ BD/ contracts etc)

- Works with the finance analyst in ensuring that the project is within budget

Disclaimer :

Neither Concentrix Daksh Services India Private Limited nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for - recruitment-, - processing- or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Salary Range: 7-9 LPA