Manager - Transition & PMO - BPO/KPO

- Work along with India head of transition to manage and lead Transitions and Transformation programs within BSC from US and UK operating entities

- Lead programs of larger size and higher complexity at management levels across BSC, operations and technology areas to achieve future state results

- Lead processes due diligence to define scope of process transitions (Finance, HR, Information technology, Operations) to the BSC, define and implement Target operating models for various functions

- Lead and implement toll gate-based methodology for transitions in line with Industry best practices

- Work with AMH group stakeholders to define future BSC roadmap

- Lead on the conceptualization, design, planning, initiation and implementation of projects, programs, respond to and resolve - or prevent - organizational issues and challenges or introduce significant business improvements,

- Drive Digital and other transformation programs for BSCs

- Manage and Lead Change management

- Total experience of 6-9 years with a proven track record of leading process transitions in outsourcing or shared services set-up.

- Practical knowledge and experience of successfully delivering significant transition projects, programs, adopting appropriate project and program management methodologies tools, and techniques.

- Result oriented, with high level of motivation for self-growth, along with the drive for growing team members and overall organization.

- High motivation and enthusiasm to learn. Experience of working in a startup service center organization will be a plus.

- Excellent stakeholder engagement skills and ability to communicate effectively with clients of all levels and with fellow project team members

- Intellectually curious about the external environment, key competitors and market trends; applies these insights to their work

- Knowledge of business process review, improvement and re-engineering theory and procedures.

- Flexibility to manage teams and transitions working in different time zones (US and UK)

3. SKILLS AND KNOWLEDGE:

Skills & Desired Experience :

Educational Qualification:

- PGDM/ MBA from premier institution or a similar qualification

- Training and certification in digital programs/transformation, Six Sigma or LEAN, or similar experience

- Project Management Certifications (PMP)