Manager - Transformation - Healthcare

Manager II, Transformation

Job Description:

- Process Information (One Liner about the process) : Concentrix Innovation Consultants work proactively with clients, Concentrix Sales and delivery teams to solution and deliver on innovative solutions like Robotics Process Automation, AI enabled Conversation Bots, QA Automation, Speech Analytics, Text Analytics, etc.

- Based on the client's strategic objectives, you'll improve performance across their business through reshaping processes, transforming the organization, and using enabling technology effectively.

Key responsibilities:

- Co-innovate with our clients to outline transformation roadmaps.

- Support delivery, account management, sales teams in problem solving and driving business growth

- Opportunity Identification by conducting detailed Process Discoveries &/ Customer Journey Mapping

- Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities.

- Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements

- Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact.

- Create a culture of problem solving by imparting trainings

- Identify new technologies which can help us improve CNX &/ our client's business processes

- Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs

Desired Skills :

- 5-7 Years of overall experience

- Comprehensive understanding of Business Process Service & CX business & associated channels

- Strong expertise in industries/domains like Automotive; BFSI; Consumer Electronics; Energy and Public Sector; Healthcare Services; Insurance, Media & Communications; Retail & eCommerce; Technology; and Travel, Transportation & Tourism

- Solution Building - Business Transformation Roadmaps

- Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)

- Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)

- Expertise in conducting Process Discoveries & write Process Design Documents

- Lean Six Sigma BB / MBB Certification

- Agile/ Scrum Certification

- Experience in Organization Change Management

- Experience in Agile Methodology

- Experience in Customer Journey Mapping

- Very good understanding of Design Thinking

- Excellent verbal and written communication skills - English

- Excellent Presentation and Use case story boarding skills

- Very strong internal and external stakeholder management

- Strong Power Point and Excel skills

- Ability to work with cross functional teams

- Ability to travel up to 25%