Responsibilities : - Support creation and roll-out of Learning &amp; Development roadmap that helps the&nbsp;business to scale and our employees to grow - Understand customer needs and requirements to develop &amp; maintain effective quality&nbsp;control processes - Work closely with Customer Service in training new and existing team members with a&nbsp;strong focus on customer service quality improvement metrics. - Review quality control and training program effectiveness on an on-going basis &amp; define&nbsp;&amp; measure ROI metrics. - Collaborate with cross-functional teams (tech, product, marketing, design) to improve&nbsp;systems and processes that elevate the customer experience. Build a Quality and&nbsp;Training function from scratch - Lead a team of MIS personnel to track and measure key performance metrics across&nbsp;teams - Maintain repository of all SOPs and manage changes - Identify and assess future and current training needs through job analysis, career&nbsp;paths, annual performance appraisals and consultation with line managers - Draw an overall or individualized training and development plan that addresses needs and&nbsp;expectations - Manage training budget Requirement : - 5 to 8 years- experience in the relevant domain, preferable from B2C internet companies - Ability to manage a team, have managed a team of 5 to 8 members in the team - Strong knowledge of effective learning and development methods. Conceptual strength&nbsp;on Learning &amp; Development with awareness of contemporary methodologies. - Knowledge of various L&amp;D delivery channels (i.e. digital modules, scenario based learning,&nbsp;gamification, class room training, coaching etc.) - Significant experience gained in Learning &amp; Development (Certification) - Experience building learning journeys and programs from scratch - Comfort working in a fast-paced environment where continuous innovation is required&nbsp;and ambiguity is constant

Bangalore

Manager - Training & Quality - eCommerce 

Manager - Training & Quality - eCommerce  ,Job Description for Manager - Training & Quality - eCommerce  in CareerNet Technologies in  Bangalore for (5-8) years of experience. Apply Now!

Job Description for Manager - Training & Quality - eCommerce  in CareerNet Technologies in  Bangalore for (5-8) years of experience. Apply Now!