- Supports Head Customer Service in managing the comms and scripts used in all types of customer service related communications. - Champion is drafting SOPs and documenting all customer service related activities. - Preparing product and process training modules. - Create, implement and oversee customer service related communication programs. - Coordinates with marketing team on all scripts used to ensure brand tonality is maintained across all comms. - Manage all service comms related templates for all channels (SMS, WhatsApp, Email etc.) - Random audits on emails sent by CSEs and act as a coach in drafting emails of high standards. - To be part of all product discussions to identify events of communications required keeping customer and regulatory requirements in mind. - Initiate customer awareness campaign as per regulatory requirements. - Drive CSAT/NPS (transactional & relational) adherence on all servicing channels - Coordinates with compliance team to ensure all regulatory requirements are satisfied on customer service related disclosures.

Mumbai

Navi Mumbai

Manager - Training Quality & Communication - BFS 

Manager - Training Quality & Communication - BFS  ,Job Description for Manager - Training Quality & Communication - BFS  in Skillventory in  Mumbai Navi Mumbai for (7-15) years of experience. Apply Now!

Job Description for Manager - Training Quality & Communication - BFS  in Skillventory in  Mumbai Navi Mumbai for (7-15) years of experience. Apply Now!