Manager - Training - Microsoft Products

Manager - Training - Belapur .

- Candidate should have handled a team before.

- They must have product knowledge of Microsoft mentioned in JD.

- They must have 8 + Years of experience.

- Should be able to design modules and curriculum.

- This is a night Shift role.

PRINCIPAL RESPONSIBILITIES

End to End Management of Multiple Training processes/Queues including OJT

Customer Relationship Management

Managing a Team of Communication and Process Trainers

Project Planning and Execution

Performance Enhancement and Performance Management

Training Need Identification and Analysis

Use Six Sigma and Lean Principles to initiate Training Improvement Projects

Content/Curriculum Development basis requirement

Conduct Weekly Review with the Operations and Training Leadership.

Keep a Track of Site performance data ( Hiring Quality, End to End Throughput, OJT Performance, Timelines etc )

Facilitate BGV Closures and Actions

Represent Training in Existing and Prospective Client Visits

Infant Attrition Management

CRITICAL SKILLS REQUIRED

- Excellent spoken and written High on Influential Skills, followed by Compliance & Steadiness value

- Knowledge on Microsoft product family of O365, CRM Dymanics, Skypee for Business, Sharepoint, Azure, Exchange on line

Planning and Execution Skills

- Ability to handle a team-people management and Conflict management skills

- To be fully skilled to specified standards in learning methods & techniques. To be competent to help and facilitate people of all grades & backgrounds in a training environment.

- To provide support, and act as subject matter expert (having a high degree of technical knowledge)

Excellent Knowledge of MS Office tools - Power point, Excel, Word etc

- Ability to understand cost implications

CANDIDATE SPECIFICATION

- Knowledge on Microsoft product family of O365, CRM Dymanics, Skypee for Business, Sharepoint, Azure, Exchange, One Drive