Manager - Training - Electrical Business

Manager - Training - Electrical Company - Mumbai

- Providing technical in-depth training to Service Technicians.

- Soft skill development training to service technician and call coordinators.

- Product training to contact centre.

- Demo & Installation training to service technician and call coordinators

- Spare parts consumption analysis of product wise and Service Franchisee wise.

- Plan and manage internal new joined & refresher trainings

- Work collaboratively with the QA team to identify training needs Manage content on the Learning Management System

- Analyse training effectiveness, identify process gaps and fix them through process changes, refresher trainings etc.

- Optimize training processes for efficiency

- Learn to prepare RCAs

- Conduct trainings and feedback sessions - Customer Service Team, Franchises and refreshers

- Create Training SOPs Plan and implement training programs that will prepare employees for the next step of their career paths.

- Lead, train, onboard and evaluate new trainers Build quarterly and annual training program Encourage employees for training.

- Communicate all the training programs on a timely basis.

- Implement training KPIs.

- Prepare and present reports on training program KPIs.