Manager - Training - BPO

Training Manager Responsibilities :

- Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.

- Develop individualized and group training programs that address specific business needs.

- Develop training manuals that target tangible results.

- Implement effective and purposeful training methods.

- Effectively manage the training budget.

- Evaluate organizational performance to ensure that training is meeting business needs and improving performance.

- Assess employees' skills, performance and productivity to identify areas of improvement.

- Drive brand values and philosophy through all training and development activities.

- Effectively communicate with team members, trainers and management.

- Create a curriculum to facilitate strategic training based on the organization's goals.

- Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.

Candidate Must Have :

- Excellent Comms. International BPO Exp / Travel / GDS Must.

- If the candidate is AM - 2yrs exp as AM is a must

- If Manager- 6 months experience is a must.

- Candidate must be from a travel company (recent 2 companies must be in travel)

- Look for process training, Not L&D

- GDS tool for ticketing - amadeus, sabrd, gallelio, wordspan.

- Must exp of either GDS Amadeus or Sabre