Manager - Technical Training - BPO

- Develop, implement, and monitor training programs within the organization.

- Supervise technical training for staff.

- Running Leadership, Soft Skills and Customer Service Training sessions

- Creating roadmaps

- Creating Induction Program for each LOB

- Working closely with the Leadership team to create Process Flowcharts

- Helping in designing of the training curriculum and rolling out training calendar for each month/quarter

- Create testing and evaluation processes

- Conduct performance evaluations

- Provide performance feedback

- Managing Trainers Performance

Qualification & Experience :

1. Graduate/PG with Minimum 5+ years Manager Training and handling team of trainers and Assistant manager- Training.

2. Candidate has to be excellent in communication.

3. Looking for candidate having handled International Clients only. Should have given training in International Voice or Chat domain for US/UK/EMEA processes.

4. Should be Ok working for 24-7 Working Environment.

Remuneration :

- An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well defined career path.

- An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme.

- Don't miss out on this opportunity to join the market leader

Contact Person Name, Address & Nos. :

RAJAN
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